Customer reviews from lg.com
LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
44
4 Stars
10
3 Stars
7
2 Stars
3
1 Star
12
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Customer Rating
1
Temperature Sensor is in Wrong Place
on November 9, 2022
Posted by: Wally_R
from San Clemente, CA
I just bought this unit. It cools great but will not regulate the temperature. I had a service call. The tech was sharp but wasn't up to speed on this unit. After two service calls and a replacement of the control board, he determined that the temperature sensor is on the back of the unit. That places it near the window by necessity instead of sensing the entire room. The air behind the unit isn't representative of the room's temperature. It would be if the sensor were in the front of the unit. This is a fatal design flaw. The only way to control the temperature is to switch to fan mode when the room gets too cold, then back to AC when the room starts heating up
Quality
2
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 9, 2022
Thank you for taking the time to communicate with LG about your experience with your LG ac unit. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: DanC78
from Fords, NJ
Verified Purchase:Yes
I bought this in the Spring and I'm so happy I did!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Only worked for one summer
on July 24, 2023
Posted by: Helen2023
Bought this portable AC unit for our office at work, worked perfectly for a summer and when it was taken out of storage this year it wont even turn on, not one light and of course right after the warranty expired.
Pros: ease of use
Quality
1
Features
4
Value
3
Response from lg.comBy Ian, LG Social Media, July 28, 2023
Hey, Helen! The AC is more important than ever with summer here, so we've attached a link with more info regarding AC power issues, and if the troubleshooting there doesn't help, please be sure to reach out with the second link below. We'd love to help! https://www.lg.com/us/support/help-library/lg-air-conditioner-how-to-fix-ac-power-issues-CT10000014-1432829566311#: https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: PamnJim
from Taos, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] We couldn’t have purchased a better product in this excessive heat. Set up a snap; cools quickly and efficiently. We would buy again.
Pros: ease of use, Quality, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: angi39
Verified Purchase:Yes
Bought this a month ago, works great at keeping things cool.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: AWade
from Garden Grove CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like it though it is a little bulky,
Not as cold as the last LG I had !
Wish it would show the temperature at the beginning of being turned on. And the on/off button glowed in the dark .
Not as cold as the last LG I had !
Wish it would show the temperature at the beginning of being turned on. And the on/off button glowed in the dark .
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: DebraLynn
from Brown Deer, WI
Verified Purchase:Yes
we just bought this & it was delivered at the end of July. My husband is a contractor so he has lots of experience but we read & watched a YouTube video by LG on how to set it up. I read the manual carefully and made sure to operate it as specified. Everything has been great until 2 days ago. While watching tv, suddenly, it started to make loud noises (like something scraping across the ground). I jumped up and went over to check it. It sounds like its coming from the vents! I turned it off knowing I had set up the 10 minute shut down (for condensation removal) and it continued making noise until itwent off. When I restarted it the next day, it started making noise again so I switched the venting (through the great APP) from oscillating to being stationary and the noise went away! But when I shut it down this morning, it was making the noise for 10 minutes. I did use the app for help but they did not list this noise.
Written by a customer while visiting lg.com
Posted by: Kenct
from Ct
Verified Purchase:Yes
I have purchased over the years about 10 of these. Have 4 in use currently. Although not as efficient as a window unit, the setup takes just a few minutes and can still have access to window on days that don't need ac. On average I get about 3 years on a unit then in every instance it leaks refrigerant. Where as with window units have gotten on average 5 years. I am willing to put up with high overall cost of replacement for the convenience. Just wish would make the units little more robust so could get equivalent life to a window unit.
Pros: ease of use
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com