Customer reviews from lg.com
LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
44
4 Stars
10
3 Stars
7
2 Stars
3
1 Star
12
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Customer Rating
1
Awful unit
on March 17, 2024
Posted by: Anonymousgirl
from Las Vegas, Nevada
[This review was collected as part of a promotion.] Bought this unit because our old LG portable A/C was wearing out (our old one lasted about a good 8 years). Was excited to get this new one since it gets over 100 degrees here in Vegas, and we needed something to cool down our bedroom at night. Upon the first night of having this new one, the stupid thing shuts off completely as soon as it hits the desired temperature that you have it set at. This being said, the unit doesn't actually keep our bedroom cold. My husband and I will still wake up at night because we get too hot even though we have it set to 60 degrees. The constant turning off/on also wakes us up because it's very loud and we need the white noise to sleep. The fan also makes a HORRIBLE rattling noise no matter what speed the fan is on. We finally just had to buy a white noise machine to cover up all the awful sounds this unit makes since we can't afford to buy a different A/C unit. Extremely disappointed and won't be recommending to anyone.
Pros: ease of use, Style/Design
Quality
1
Features
2
Value
1
Response from lg.comBy true, LG Digital Care Team, April 12, 2024
Hi there! We appreciate you taking the time to post your review. As a continuously innovating company, we value your feedback in regard to the loud operating noise! We'll be sure to forward it to the appropriate department for consideration while we create future-generation models. In the meantime, feel free to reach out to us on social media (@LGUSSupport) should you need support! We're always just a few clicks away! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
So Convenient!
on August 10, 2024
Posted by: Btmann
I have owned this portable AC for over a month and love the convenience of WiFi access and the ability of the unit to quickly cool my above the garage office. It is a delight
Written by a customer while visiting lg.com
Customer Rating
5
I bought two
on August 13, 2024
Posted by: Woodchips
from Upstate NY near Lake Placid
This is the second one I purchased. They work very well as log as you get the BTU's that fits your room
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Works amazing
on June 8, 2021
Posted by: Anonymous
from Inkster Michigan
When I brought it home my house was at 88 degrees, installed the unit and by the morning time the next day it was down to 70 degrees. Diffently works great, my wife is very happy now!!!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
2022 model Not built to last!
on August 7, 2023
Posted by: PDXjohn
from Portland Oregon
Worked great until it didn't. The plastic squirrel cage fan came apart and the AC stopped working.... trying to find a replacement isn't being fruitful... had it less than a year...
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
5
Value
3
Response from lg.comBy Ian, LG Social Media, August 8, 2023
Hi! We'd love to see what you mean by the cage fan coming apart, and get everything back to normal! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
1
WHERE IS THE DARN DRAIN HOSE??
on August 24, 2021
Posted by: 3hundredten
from nh
after buying this product i am still yet to find a drain hose to remove the constant stream of water spewing from the device. Not only can i not find this product, I am also unable to find information on it! WHAT THE WHAT?
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 26, 2021
Please contact LG Customer Support by private message via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: meltingintheheat
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product over a year ago to cool down my garage during those Southern California heat waves where the temperatures get well above 100 F. I installed a standard dryer vent, which was 4 in. in diameter. Turns out this product comes with a 6 in. diameter air vent hose. This is not advertised anywhere on the online specs. I purchased an adapter to convert from the 6 in diameter down to 4 inches. After setting everything up, I turned the unit on and, to my disappointment, the unit started blowing hot air after about 10 minutes of operation. After repeating this several times, I called LG service. The technician who came out said I had too many turns in the vent hose and that the reduced airflow was causing the compressor to overheat. He also said that this unit was not meant to be used in such a setup. What good is an A/C unit if it doesn't work in the heat? I modified the setup such that I was using only about 4 ft of the hose and had just one turn and still had the same issue. My guess is that converting down to a 4 in. diameter isn't allowing for enough airflow, causing the compressor to overheat. If the weather is not in the 90s or above, then the unit blows cool air for a little longer. But I need this A/C unit to work when it's hot, not when it's cool or warm.
So, I now have an expensive unit sitting in my garage, which only works for a limited amount of time if the air is already cool to begin with. It's possible that the unit might perform better with a 6 in. outlet. But if this is so critical to the performance of the unit, it should be clearly advertised. Also, if there is a temperature above which the unit will not work, it too should also be clearly advertised.
Purchase this unit only if you're looking for additional cooling in moderate weather, can accommodate a 6 in. outlet, and will use just a couple feet of the vent hose with just one turn. Otherwise, you'll just have a very expensive fan on your hands.
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 12, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG ac unit. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Satisfied2024
from Sopchoppy Florida
Verified Purchase:Yes
I bought this unit about a month ago and it has been the best thing. So easy to use and it cools the room perfectly.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com