Customer reviews from lg.com
LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
44
4 Stars
10
3 Stars
7
2 Stars
3
1 Star
12
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Posted by: Huckleberry Red
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] This thing is AWESOME! With the heat dome that covered Oregon in early June we had temps of 119. I knew I had to get some sort of cooling method in place for my house and bought this. It says it does 500 sq. feet and my house is about 1400 and it keeps the whole place very pleasant with temps in the low 70's when it is triple digit outside. I highly recommend EVERYone buy one if you don't have air conditioning. Global Warming requires we keep a cool house. You won't be sorry if you buy this product
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TomCSea
from Mountlake Terrace
Verified Purchase:Yes
[This review was collected as part of a promotion.] This worked quite well for the first year and a half, but despite changing and cleaning the filter every time the light turns on dust and grime build up on the coils WAY too easily. It is near impossible to clean the coils.
In trying to get it serviced I have not received help outside of the warranty period. The sole technician on the website does not service up near me per their website.
Very disappointing to purchase an appliance and have its performative capabilities limited to 1.5 years.
Quality
3
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Less than one year
on June 2, 2023
Posted by: Gknick
from Ny
I bought two of the same units one so far is a lemon. Can’t get through to get repair. Compressor is not working.
Quality
1
Features
1
Value
1
Response from lg.comBy Tanisha, social/LG, June 2, 2023
Hey there, We definitely understand how troubling this can be, and we'd be more than happy to further look into this issue for you. Could you contact us with the serial/model number of your unit and a good contact number so that we can initiate a back and forth conversation to offer all available options. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport. ~ Tanisha
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport. ~ Tanisha
Written by a customer while visiting lg.com
Posted by: SkyDocNet
from Olympia, WA
Verified Purchase:Yes
This is a powerful air conditioner. Black as midnight, it has a sleek appearance and functional design!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Not for high humidity
on July 22, 2023
Posted by: Niki Is awesome
Doesn’t work very well when it’s high humidity. You lose something with the one tube exhaust.
Response from lg.comBy Carlo Bundalian, LG Social Media Team, July 24, 2023
We apologize for the inconvenience you've experienced with your LG air conditioner during high humidity conditions. Your satisfaction is important to us, and we regret any issues you've faced with the exhaust system.
High humidity can indeed impact the performance air conditioner, and we understand your concern regarding the one-tube exhaust system. We want to ensure that you receive the best experience with your LG product.
To better assist you and explore potential solutions, please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
High humidity can indeed impact the performance air conditioner, and we understand your concern regarding the one-tube exhaust system. We want to ensure that you receive the best experience with your LG product.
To better assist you and explore potential solutions, please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl
Written by a customer while visiting lg.com
Posted by: edzbox
from New Hampshire
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would have given this air conditioner five stars as it does the job of cooling a small room very well but it has become very noisy in high speed mode over the last year. The unit has been used a total of six months over the last two summers, three months each year. The filter screens are cleaned at the end of each summer. As an electro-mechanical engineer, I was curious about the source of the noise and to see if I could make the cooler run quieter. After finding the source of the noise, which is the fan assembly, I found out that the bearings on either side of the fan blower wheel are not the greatest and do not hold the blower wheel securely enough. This allows the blower wheel to move axially and vertically, causing excess noise. Not an easy fix. If you don't mind a little extra noise, this is a great cooler.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
3
Features
5
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, November 13, 2023
Thank you for taking the time to share your experience with the LP1021BSSM air conditioner. We appreciate your feedback and value your expertise as an electromechanical engineer. We understand how important it is to have a quiet cooling experience, especially in a small room. Furthermore, wee will certainly take your feedback into consideration and work towards improving the blower wheel's stability in future models.
In the meantime, we understand that the noise may be an inconvenience, but we're glad to hear that the air conditioner has been effectively cooling your room. If there's anything we can do to assist you further or if you have any other questions, feel free to send us a private message on Facebook or Twitter through @LGUSSupport.
In the meantime, we understand that the noise may be an inconvenience, but we're glad to hear that the air conditioner has been effectively cooling your room. If there's anything we can do to assist you further or if you have any other questions, feel free to send us a private message on Facebook or Twitter through @LGUSSupport.
Written by a customer while visiting lg.com
Customer Rating
1
Awful unit
on March 17, 2024
Posted by: Anonymousgirl
from Las Vegas, Nevada
[This review was collected as part of a promotion.] Bought this unit because our old LG portable A/C was wearing out (our old one lasted about a good 8 years). Was excited to get this new one since it gets over 100 degrees here in Vegas, and we needed something to cool down our bedroom at night. Upon the first night of having this new one, the stupid thing shuts off completely as soon as it hits the desired temperature that you have it set at. This being said, the unit doesn't actually keep our bedroom cold. My husband and I will still wake up at night because we get too hot even though we have it set to 60 degrees. The constant turning off/on also wakes us up because it's very loud and we need the white noise to sleep. The fan also makes a HORRIBLE rattling noise no matter what speed the fan is on. We finally just had to buy a white noise machine to cover up all the awful sounds this unit makes since we can't afford to buy a different A/C unit. Extremely disappointed and won't be recommending to anyone.
Pros: ease of use, Style/Design
Quality
1
Features
2
Value
1
Response from lg.comBy true, LG Digital Care Team, April 12, 2024
Hi there! We appreciate you taking the time to post your review. As a continuously innovating company, we value your feedback in regard to the loud operating noise! We'll be sure to forward it to the appropriate department for consideration while we create future-generation models. In the meantime, feel free to reach out to us on social media (@LGUSSupport) should you need support! We're always just a few clicks away! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5
Works amazing
on June 8, 2021
Posted by: Anonymous
from Inkster Michigan
When I brought it home my house was at 88 degrees, installed the unit and by the morning time the next day it was down to 70 degrees. Diffently works great, my wife is very happy now!!!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com