Customer reviews from lg.com
LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
44
4 Stars
10
3 Stars
7
2 Stars
3
1 Star
12
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for LG - 450 Sq. Ft. Smart Portable Air Conditioner - Black
Customer Rating
1
on June 29, 2024
Posted by: Air Conditioner LG
[This review was collected as part of a promotion.] It doesn’t get cold. The company said they would send someone to fix the unit in 3-5 days and now it has been more than a week.
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LP1021BSSM air conditioner isn't cooling properly and that you're still waiting for a technician to come and fix it. I can only imagine how frustrating and uncomfortable this must be for you, especially during this hot weather.
I want to acknowledge that we dropped the ball on this one, and for that, I apologize. Seven days is way beyond our estimated 3-5 day timeframe, and I'm disappointed that we didn't meet our own commitment to you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge that we dropped the ball on this one, and for that, I apologize. Seven days is way beyond our estimated 3-5 day timeframe, and I'm disappointed that we didn't meet our own commitment to you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
1
on July 7, 2024
Posted by: Dissatisfied01
Lasted one season and I. This area that means periodically through a 3 month period of time. When I tried it the next season and it didn’t work (was stored upright in a closet in the same room) I called and it was past the one year date of purchase. A lot of $$ for barely any use
Quality
1
Features
1
Value
1
Response from lg.comBy LG, July 8, 2024
Hi, there. We appreciate you leaving us a review on your LG Portable Air Conditioner (LP1021BSSM) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Terrific air conditioner
on July 19, 2024
Posted by: Woodchips
[This review was collected as part of a promotion.] Excellent unit to cool a given room. Cooling a bedroom that is 20x25 feet. It will be colder then you might really want. good control adjustments for this room
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Works great
on August 3, 2024
Posted by: Tackman
from Rye, NH
[This review was collected as part of a promotion.] Works great. Blasts very cold air. I love I can turn it on via the APP.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com