Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Customer Rating
1
King mattress is not the same feel as the queen one
on May 11, 2022
Posted by: Anonymous
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
We already have a queen size mattress that is the same. We have that mattress in the guest room. So we ordered a new king mattress, but this one is not the same. Harder than a rock, and it feels much thinner than the other one. Not sleeping very well on this new one.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , May 12, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're not comfortable on the King mattress. While it is normal to notice a new mattress to be slightly more firm than one that has been broken in, it should not be a drastic difference. When you have a moment, please reach out directly at 877-842-2586 or support@tn.com and we'd be more than happy to troubleshoot any comfort issues and chat about the measurements of your mattress.
Written by a customer while visiting Tuft & Needle
Posted by: Julie1
Verified Purchase:Yes
Super comfortable mattress. Great quality amazing price. Would buy again.
Written by a customer while visiting Tuft & Needle
Posted by: Forest123
Verified Purchase:Yes
I originally bought this for my mom - she has some chronic pain and this was a little firm for her so while she didn't end up keeping this, when I tested it it seemed very comfortable for people who like firm mattresses. We donated it to a young woman in our neighborhood MA group and she absolutely loved it. So maybe not for your arthritic elders but for everyone else I think it seems like a great choice.
Written by a customer while visiting Tuft & Needle
Posted by: shannon shannon
from Santa Fe, New Mexico
Verified Purchase:Yes
My partner owned this mattress when we first moved in together. We had to retire our old version before a cross country move and couldn't help but buy the same one again for our new home. Grateful to have an affordable, high quality, mattress option.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Justice B
from Kansas City, MO
Gender:Male
Verified Purchase:Yes
Good mattress, doesn't make me overheat and I'm a pretty warm sleeper. I would probably buy another one. If you want a less firm feel this may not be the one but I'm sure with a mattress topper it would be divine.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lberguer
from New Hampshire
Gender:Female
Verified Purchase:Yes
I can only sleep on firm mattresses for my back, but struggle as I am usually a side sleeper. This has helped me fully transition to sleeping on my back and it’s made a huge difference. Goodbye old spring bed and hello best sleep ever!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lisa C
Verified Purchase:Yes
So comfortable. Worth the money. Great customer service. A win win….
Written by a customer while visiting Tuft & Needle
Posted by: Alal
from Tacoma, WA
Gender:Female
Verified Purchase:Yes
Our favorite mattress! We bought one for a home that we own and rent on Airbnb a few years ago. We always get compliments on it from guests and we personally love to sleep on it when we stay there! Now it’s our favorite mattress, so when it came time to buy a new mattress for our guest bedroom the choice was easy!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle