Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Customer Rating
2
Disappointed with 2nd purchase
on November 29, 2020
Posted by: wacoed
from Crawford, TX
Gender:Male
We purchased a King size original in 2018. We were so impressed. Slept on it about a year and for health reasons purchased a queen size, about a year later for our second bedroom which I have slept on. The firmness of the two is noticeably different . The queen is soft. I wake up with pain in my hips and arms. We had company over for the week so I slept on the King with no discomfort. I phoned into T & N previously to review with them and they dismissed my concern saying that there will be differences from mattress to mattress. If this is true then they have a significant manufacturing and quality control issue.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Great support at first...
on March 1, 2021
Posted by: JayC
from New York
Gender:Female
If you had asked me about this mattress when I first bought it four years ago, I would've said it was great. Great shipping, easy to unpack, etc etc etc. But starting after about two years, it definitely isn't as firm as it used to be. Now almost four years in, it's gotten to the point where I turn my mattress every week or so, but with practically has no effect... Sad that I have to replace a mattress after only a few years!
For the record, I'm only 105 lbs and I'm a side sleeper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 2, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase and the mattress has become uncomfortable, but we want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Repeat customer review
Verified Purchase:Yes
This is our 3rd ruff and needle mattress. The first 2 we have LOVED so when we needed a new mattress for our daughter we bought another but this one has not seemed to be the same quality. It did not expand as much as the others and feels much harder.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Pain on pressure points
on August 23, 2020
Posted by: maggieand16
from Bethlehem, PA 18017
Gender:Female
I bought a Tuft & Needle Full Sized mattress a year ago, and find it has become progressively more uncomfortable, due to pressure points on my hips and shoulders. I now wake up multiple times during the night, and have a lot of hip pain when I wake up in the morning, causing me to limp for about a half hour when I first wake up.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Pure Pain
on July 18, 2022
Posted by: Elly36
from Chicago, Illinois
Gender:Female
I bought this two years ago, and I would say it took about a year and a half for things to start to get really painful on my lower back and upper shoulders. I sleep on my back and I’m 106 lbs, so maybe this is too firm for my body type. But usually I’m in so much pain that I move to my side, and then I’m back and forth all night. It just doesn’t hold like other memory foam mattresses that slowly contour to your curves. Nope, it’s kind of bouncy and way too firm at night. Yet if you sit on the side, you fall off from from the lack of structure. This bed confuses me, and I hate it.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , July 18, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry to hear that you haven't been sleeping well on your mattress. While you are outside of the sleep trial and no longer qualify for a return, our team would still be more than happy to help troubleshoot your comfort issues. Please reach out to our team at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Was Great in the Beginning but Ended in Disapointment
on July 12, 2021
Posted by: kkpiech2
from Buffalo, NY
Gender:Female
I purchased the king size about 3 or 4 years ago and it was amazing at first. Over the past year, the mattress has completely broke down. Both my husband and I have severe back problems every morning when we wake up and we know the culprit is the bed. We've slept in other beds for trips and do not wake up with the back pain we experience after waking up in our own bed. I loved this mattress at first, but overall regret the purchase. I will say that the pillows have held up and we are still very happy with them.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 13, 2021
Hi there. Thanks for taking the time to submit your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Great for me, not my partner
on August 4, 2020
Posted by: genevievet
from San Diego, CA
Gender:Female
I bought this mattress about 2 years ago and a month later I moved in with my boyfriend and brought this with me. My side of the bed has remained firm and comfortable but his is really soft and now uncomfortable. I’m 5’ 7” and 140 lbs and he’s 6’ 6” and 240 lbs. He’s definitely a bigger person but just wanted to throw that out there in case anyone is built like him and is looking for a long term mattress, this may not be the one for you.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 5, 2020
Hi there. Thank you for your review and candid feedback. If you would like to troubleshoot or explore a warranty claim (our mattresses are covered by a 10-year limited warranty), please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
on August 22, 2020
Posted by: Aleeymar
from Los Ángeles
Gender:Female
We bought this bed 4 years ago and at first it was the best bed ever now my back hurts everyday and it’s uncomfortable . The bed gives 0 support to my back whatsoever and makes it hard to sleep on. The bed use to be fairly firm and now it’s not as firm as when I bought it. Unfortunately I am in a situation where buying a new bed isn’t easy so I am stuck with this
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle