Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Customer Rating
1
Don’t waste your money
on September 25, 2021
Posted by: Colorado719
from Leadville Colorado
Gender:Female
Bought a year ago hoping it would help my back! For the price I spent it’s not worth it! I wish I would have saved my money and bought something else! Most uncomfortable bed I’ve had!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 27, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Disappoint
from Ohio
Gender:Female
Verified Purchase:Yes
We are actually pretty disappointed. We bought a Tuft & Needle mattress maybe 7 or 8 years ago and loved loved it. We told everyone to buy one. It is firm but comforting, takes pressure off the right places and you can't feel your partner roll around. We decided it was time to buy a new one and throw our current one in the guest room. This new mattress is not the same at all. It is much softer and completely sinks in at the heavier upper body and puts you at an uneven lying position and I hit the bed frame when I try to get out of it. Unfortunately the new mattress ended up in the guest room and we kept the old one we love. Whatever changes have been made to the original mattress are not for the better in my opinion.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 6, 2021
Hi there. Thank you for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Slade17
from Charlotte, North Carolina
Gender:Male
Verified Purchase:Yes
Just soft enough, just firm enough. Have been sleeping on one for the last 6 years and will continue to
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
So far so good with our own original Tuft and Needle mattress.
on October 6, 2021
Posted by: April M.
from Ohio
Gender:Female
Verified Purchase:Yes
We first slept on a T&N mattress in someone's guest room. It was so comfortable we asked about it. Our own arrived as promised within a few days. It was easy to unbox and ready to sleep on right away. It is just as comfortable. We have only had it a few weeks. I would love to check back in a few months with another review.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Karen C
Verified Purchase:Yes
I had bought one twin size mattress about 3 years ago for my spare bedroom. When my son needed a new mattress because that one was very comfortable, ordered him a queen size a few months ago. When I needed a new mattress for the other twin bed, it was an easy choice to order another one
Written by a customer while visiting Tuft & Needle
Posted by: Glaswegian
from Washington, DC
Gender:Male
Verified Purchase:Yes
Terribly unforgiving. If you are a side sleeper, stay far away — even though I purchased this based on a review that said it was good for side sleepers. We’ve both developed back and hip pain upon the first night sleeping on this mattress. The cooling effect works great, and the setup was easy. It’s just too brutally firm, and feels like sleeping on the floor.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 20, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Kham
from Miami, FL
Gender:Female
Verified Purchase:Yes
As a stomach and side sleeper, I was looking for a mattress that wasn’t too firm or soft. This mattress is just right! I’ve gotten the best sleep since purchasing it and sometimes oversleep because of how comfortable it is. 10/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Katey
from Scarsdale, NY
Verified Purchase:Yes
While it turned out not to be the mattress for me, they were great about the return process which was exactly as described.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle