Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6 out of 5
4.6
(25,387 Reviews)
Open Ratings Snapshot
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product. 
(
2,953 out of 3,328
)
Best Buy Privacy Policy
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Customer Rating
5 out of 5
5
Better than what you'd expect from a memory foam mattress.
on March 23, 2021
Posted by: Kevin Sears
from Allen, TX
Gender:Male
Verified Purchase:Yes
This mattress isn't squishy and soft like other memory foam mattresses. It cradles you and conforms to your body so you feel the softness but with the safety and support you need to achieve a good night's sleep. You can't go wrong with this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Great!
on March 23, 2021
Posted by: Danyooble
from Oklahoma
Gender:Female
Verified Purchase:Yes
We were sleeping on a hand-me-down mattress for around 3 yrs and were dealing with poor sleep and back pain- this mattress was magic! Such good, comfy sleep!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Adding to the collection
on March 27, 2021
Posted by: LSNerd
from Kansas City
Gender:Male
Verified Purchase:Yes
After having one for over three years I am replacing all of my mattresses !!! We have not had a bad nights sleep because of the mattress. Even guests have commented on how comfortable the bed is.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Best.Mattress.Ever.
on March 27, 2021
Posted by: Shepmama3
Verified Purchase:Yes
These mattresses are fabulous. We have replaced all our coil mattresses with these babies. Love them!
Written by a customer while visiting Tuft & Needle
Customer Rating
3 out of 5
3
Ehh...
on March 27, 2021
Posted by: Mikayla Anewalt
Verified Purchase:Yes
Pretty average for a boxed mattress. I had to use a gel topper to make it less firm, but I do have back pain and will be returning for something more high quality.
Response from Tuft & NeedleBy Tuft & NeedleCustomer Experience TeamMarch 29, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
4 out of 5
4
Supportive and firmer than the mint edition.
on March 31, 2021
Posted by: Andrew Bell
from Illinois
Gender:Female
Verified Purchase:Yes
It’s a little on the firm side for my personal preference. I like very soft beds. Buts it’s very supportive and doesn’t hurt my hips or shoulders. We got a mint for our master bedroom and I like it even better.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5 out of 5
5
Found comfort
on March 31, 2021
Posted by: Brian Sorensen
from Tempe, AZ
Gender:Male
Verified Purchase:Yes
Very happy. Great delivery, easy setup. Exactly as advertised.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2 out of 5
2
Too Firm
on April 3, 2021
Posted by: JimL
from Upstate NY
Gender:Male
Verified Purchase:Yes
We wanted to love our new Tuft & Needle mattress... but both my wife (115 lbs) and I (130 lbs) are finding it to be too firm. I wake up several times during the night and my shoulders are sore. I can't sleep on my back at all because it's too uncomfortable. My wife says she awakens with sore hips.
We previously had a Select Comfort adjustable mattress. I am writing this review after two weeks of sleeping on our new mattress. It's been suggested that it can take up to 30 days for your body to adjust to the new mattress, so... maybe it will feel more comfortable two weeks from now.
Frankly, we were hoping it would feel more comfortable right from the start.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
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