Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Jamie C
Gender:Female
Verified Purchase:Yes
I did weeks of research to try and decide which online mattress company to go with, and ultimately decided on Tuft & Needle. I'm a side sleeper who hasn't had a new mattress in 15-20 years, and didn't even know what I wanted or what I was looking for when I started shopping. I love my new mattress, and I've encouraged two friends to try it who immediately turned around and bought their own. This mattress is a comfortable cloud while being supportive, helps cool me down during the night, and is easy to roll over on (without disturbing the other person in your bed). Highly recommend!
Written by a customer while visiting Tuft & Needle
Posted by: confirmed Daytona buyer
from Daytona Beach Florida
Gender:Female
Verified Purchase:Yes
Surprisingly sturdy for a mailed mattress! Still on the soft side so if you like a firm mattress, maybe go up a level? It arrived on time and perfectly in tact.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Miami, FL
Gender:Male
Verified Purchase:Yes
I had never purchased a mattress online before but T&N drew me with their affordability and high number of positive reviews. After sleeping in it for a month now, I knew I had to increase that number. It is so comfortable after my old mattress was feeling like a hammock. Would definitely purchase again and recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Standard mattress softer than it used to be
on September 22, 2020
Posted by: Joe199
Verified Purchase:Yes
This is our fourth T&N mattress. I love the company but something has changed in the mattresses. The new one is much softer than the 2 older ones (our 4th mattress is a Mint).
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 25, 2020
Hi there. Thank you for your review and feedback. We'll be sure to pass your comments along to our quality and product teams. In the mean time, if you would like to troubleshoot or move forward with a return, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from White Salmon, WA
Gender:Male
Verified Purchase:Yes
Really like the mattress. I prefer a firm mattress and suffer from insomnia, and the T&N mattress has helped me quite a lot.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Washington, DC
Gender:Male
Verified Purchase:Yes
I have a bad back, and while the mattress doesn't quite provide as much supportive comfort as I thought it would, it does sleep cool and prevent me from waking with aches or inflammation.
I appreciated the 'bounce' factor when rolling around on my old innerspring, but I'm starting to adjust to the adaptive foam, which means sleeping straight through the night! Very thankful for that.
I appreciated the 'bounce' factor when rolling around on my old innerspring, but I'm starting to adjust to the adaptive foam, which means sleeping straight through the night! Very thankful for that.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Iowa
Gender:Female
Verified Purchase:Yes
Comfortable mattress, easy to set up, wonderfully-timed delivery. When I called customer service to delay shipping, the representative was friendly and knew exactly what to do.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I'm a big guy and have had trouble finding a good mattress. This is the first one I've had that is truly comfortable. I dont think I will ever go back to a box spring.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle