Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Brownsugarbear
from Palm Springs, CA
Gender:Male
Verified Purchase:Yes
I just bought my second T&N mattress! I am so happy about it! I have had hip dysplasia since I was a teenager. Every mattress I have ever owned before Tuft & Needle, would have me cracking hip back into place when I woke up. T&N is the only mattress I have ever owned, that I have not had to pop my hip into place. What a difference it makes to not go through that pain every morning. I am 100% happy!!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Alison P
Verified Purchase:Yes
No smell, just firm enough. My husband hasn't complained about his back since we switched.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hhhh
Verified Purchase:Yes
This product is exactly as described.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lfran
from Oregon
Gender:Female
Verified Purchase:Yes
This is the second T&N matress I've purchased, and this one is quite firm, while my memory of the other is that it was less firm when brand new. It might help with sleeping hot that I don't sink into it, but I wish there was a little more give to it.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 11, 2020
Hi there. Thank you for your review and feedback. We will make sure your comments are shard with our product team. If we can be of help moving forward, let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Wanda C
Verified Purchase:Yes
I really like my new mattress. Made a big difference in the amount & quantity of sleep I am getting each night.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Mattress didn't work out for us, but customer service was 11/10!
on August 10, 2020
Posted by: Alex I
from Reno, NV
Gender:Male
We bought the original mattress in queen size, and after giving it about a month it remained to be too firm for us. I contacted customer support in the chat bar and was given all kinds of help, they really tried their best! Almost made me wish I would give it a second chance.... Almost....
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 11, 2020
Hi there. Thank you for your review and feedback—we will share your experience with our product team. Although the mattress did not work out, we are happy to hear the customer support team was a huge help. If you need anything moving forward, let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Ttxm
from Atlanta, GA
Gender:Female
Verified Purchase:Yes
Quick shipping. Rolled out easily. Very comfortable mattress. I was worried it wasn't going to be firm enough, but it has the exact firmness I want. Only downside is now it's even harder to get out of bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AlishaS
from South Bend, IN
Gender:Female
Verified Purchase:Yes
Awesome firmness. Quick delivery. Great product.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle