Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Ilbb
Verified Purchase:Yes
Very comfortable. Not too firm.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jeff W
from Charlotte, NC
Gender:Male
Verified Purchase:Yes
Great experience! The customer service is over the top; mattress arrived earlier than expected & is the my new favorite! Thank you
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Brent A
from Minneapolis Minnesota
Gender:Male
Verified Purchase:Yes
While the mattress was of good good quality, it was way to soft. It was the firmness of a soft pillow all the way through. You could feel the bed frame when sitting on the edge.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 29, 2023
Hi Brent! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't held up well over time and is causing you discomfort. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: G-V-
from Chicago
Gender:Female
Verified Purchase:Yes
Super comfy and sleeping better.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: BD2023
Verified Purchase:Yes
Mattress arrived with a pull in it so was a little disappointed in that but it is comfortable.
Written by a customer while visiting Tuft & Needle
Posted by: Julie100
from Colorado
Gender:Female
Verified Purchase:Yes
This bed is good, but the edges are soft. It also 'sinks in' a little bit, so it isn't ideal for two people. I would consider buying a different mattress in the future.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 29, 2023
Hi Julie! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too soft for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: GrannyBannany
from California
Gender:Female
Verified Purchase:Yes
Best mattress ever!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mbisnq
from Bk
Gender:Female
Verified Purchase:Yes
M
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle