Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Terry H.
from Gettysburg Pa
Gender:Male
Verified Purchase:Yes
Purchased for my 84 year old mom with bad back. She loves it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: KC Retired
Gender:Male
Verified Purchase:Yes
Our 2nd purchase after purchasing one in January. Great feeling mattress. Cool compared to our old mattress. I highly recommend this brand of mattress. Very easy to install and a pure delight to watch it expand on the bed frame.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anthony p
Gender:Male
Verified Purchase:Yes
Bought because we loved the original but much softer feel than original was not a good fit for us. Return was easy though and great customer service.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi there Anthony! Thank you for sharing your experience with your T&N Original Mattress. We're sorry to hear that it wasn't as comfortable or firm as you remember and appreciate your candor. With that said, it sounds like you were able to complete a return with our Customer Experience Team and we're glad you weren't stuck with something you didn't love. Thank you again for your honest feedback and please let us know if we can assist moving forward! We've got your back!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Comfy, not too hot, but slight smell lingers.
on February 28, 2023
Posted by: Messy
Verified Purchase:Yes
I love the mattress - almost perfect. It has softness on top with a firm underlayment. I sleep in basically any weird position other than on my back and I find it to be great. The only thing I don't love is that it is still holding onto its smell. It seems like it is probably very mild, but I'm sensitive to those things, and the odor latches onto my bedding still after each wash and also latches onto any clothes I might have left on my bed for a period of time.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Lauren N.
Verified Purchase:Yes
Love this mattress so far! So great for side sleeping, feels like a cloud!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Not as good as my old Tuft and Needle, but that's
on March 1, 2023
Posted by: Cicimcg
Verified Purchase:Yes
The mattress is relatively comfortable. I had previously had a T&N mattress that was amazing in a smaller size. I now have a Queen and it's not as comfortable and it sags a little in the middle. Not the worst thing in the world and I can sleep on it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Disappointed sleeper
Verified Purchase:Yes
Too firm. Has given me back pain since I started using it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 26, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your Original Mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Morrighan Lynne
from Boise, ID
Gender:Female
Verified Purchase:Yes
I am in love! This mattress is a dream come true!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle