Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: NPuri
Verified Purchase:Yes
My husband and I have developed back aches, this one is not for us side sleepers. I would like to return.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 15, 2022
Hi there! Thank you for taking the time to leave a review, we're so sorry to hear the mattress has caused you both to develop backaches. Our Original Mattress is not the ideal mattress we offer with side sleepers in mind and we apologize for any miscommunication or confusion on our part, but we may have a few solutions to offer! If you are within your 100-Night Sleep Trial feel free to reach out to 877-842-2586 or support@tn.com and we would be happy to guide you along and make this right for you both!
Written by a customer while visiting Tuft & Needle
Posted by: Eli F
from Michigan
Gender:Male
Verified Purchase:Yes
The mattress arrived quickly, sooner than the projected delivery date, and the quality is high. Firm enough for support but still plenty soft. It's a great sleeping experience.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hoppi
from Mesa az
Gender:Male
Verified Purchase:Yes
Not as great as I expected
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 17, 2022
Hi there! Thank you for your feedback, we're so sorry the mattress isn't a great fit for you. If you are still within your 100-Night Sleep Trial, you can reach out to us at 877-842-2586 or support@tn.com and we'd be happy to help with a return or explore other options so you can sleep your best!
Written by a customer while visiting Tuft & Needle
Posted by: MSmi
Verified Purchase:Yes
Previously purchased T&N queen mattress and it is great. Recently purchased a king size mattress and it is excellent. Prior competitors mattress did not offer the support of the T&N mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
It’s an amazing product, this is my second Mattress from TnN for a fraction of the cost. Thank you for providing a great affordable product.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: D. Linda
Verified Purchase:Yes
I bought a queen sized mattress about 10-12 yrs ago, and JUST now had to replace it. I loved it the whole time I’ve used it and was delighted to find that I could still purchase the original!
Written by a customer while visiting Tuft & Needle
Posted by: ML Taub
Verified Purchase:Yes
Great product….great customer service!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Cindy W
Verified Purchase:Yes
It’s a very comfortable bed and was delivered to my home and easy to set up
Written by a customer while visiting Tuft & Needle