Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Caro115
from Baltimore MD
Gender:Female
Verified Purchase:Yes
The smell is terrible. It’s been several weeks now and I still haven’t been able to sleep on the mattress, despite ventilation etc. it has decreased over time but I’m hoping it won’t be too much longer. I’m very disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 3, 2022
Hi there! Thank you for sharing your experience with us, we're sorry for any inconvenience this may have caused and would love to help. While smell is not explicitly covered under our warranty, we would be happy to see if we can do anything to assist! Feel free to reach out to us at 877-842-2586 or support@tn.com and we can guide you through from there.
Written by a customer while visiting Tuft & Needle
Posted by: M Hill
Verified Purchase:Yes
Like so far but it tends to slide as it is so light weight.
Written by a customer while visiting Tuft & Needle
Posted by: luca snooze
from Oakland CA
Verified Purchase:Yes
Incredibly comfortable mattress. I have to fight for my space with my pets because they also love it so much
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Excellent delivery service and a very fine product
on November 7, 2022
Posted by: A.M.
from Southern California
Gender:Male
Verified Purchase:Yes
Delivery was actually about 30 minutes early, which meant no waiting all afternoon. Unloading and carrying the mattress upstairs was very quick and efficient.
Removing the old bed proved to be challenging down narrow stairs with a small landing halfway, but the lead man persisted in his multiple efforts with some assistance from me, and succeeded in removing it - no easy task!
The alerts and communications by email ahead of the delivery were plentiful and timely. All in all, an excellent job!
The mattress itself is a dream, at a reasonable price.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sleeping in Wisconsin
Verified Purchase:Yes
I have 3 of these in my home and love them. I purchased them after my son suggested to try them after he purchased several.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Megan C-M
from Chicago, IL
Gender:Female
Verified Purchase:Yes
We love these mattresses - this is the 3rd one we've purchased. Our first is still performing great, as is the second. We moved to a bigger house and purchased this one for our guest bedroom.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Replacing an old mattress....Love the Tuft & Needles mattress I got,
on November 11, 2022
Posted by: sbk1rn
from CA
Gender:Female
Verified Purchase:Yes
Comfortable, supportive, and definitely the right choice for the twin bed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Apples
from New York City
Gender:Female
Verified Purchase:Yes
Delivered promptly and a breeze to set up. No odor. Needs handles, to be perfect.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle