Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: EIGNA
from California
Gender:Female
Verified Purchase:Yes
I used to be a huge fan of Tuft & Needle mattresses. I have 4 of them in my house. But the one I got recently has changed! It’s way too soft, the edges are too round, and it’s uncomfortable to lie down or sit on.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, October 18, 2022
Hi there! Thank you for sharing your story with us and we are so sorry to hear that the mattress wasn't a good fit. We have changed the Original Mattress to be a touch softer than previous years which may help to explain the discrepancy. Keep in mind we do offer a Warranty as well as a 100-Night Sleep Trial which you can lean on if you think the mattress itself is not performing as it should, or simply want to return. Again, we appreciate your candor and apologize for any inconvenience this may cause! Feel free to reach out to 877-842-2586 or support@tn.com with any other questions or concerns you may have. We've got your back!
Written by a customer while visiting Tuft & Needle
Posted by: Connie Wertz
from Tulsa, OK
Gender:Female
Verified Purchase:Yes
The mattress was exactly what I expected. The delivery was in 3 days which was awesome as I needed it asap. Impressed with this company!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tom in Mesa
from Mesa Arizona
Gender:Male
Verified Purchase:Yes
Most comfortable mattress I've ever had. Figured it would take a couple of days to adapt to the mattress, but it never happened. Never feel my wife move around and she moves all night. Better nights sleep than I've ever had.
Written by a customer while visiting Tuft & Needle
Posted by: Becky H
from Denver
Gender:Female
Verified Purchase:Yes
Ran across Tuft and Needle at a random Airbnb stay. Slept so good I had to buy my own. Improved my sleep quality night 1.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Skydiver
from Phoenix AZ
Gender:Male
Verified Purchase:Yes
This is my second purchase because I loved my first one so much. Thanks tuft and needle
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Walker0165
Verified Purchase:Yes
Very firm and popped up after 24 hours. Just as good as our other Tuft and Needle mattress!
Written by a customer while visiting Tuft & Needle
Posted by: Bed Reviewer
from AZ
Gender:Male
Verified Purchase:Yes
It has been helping me sleep way better than my old bed. I really enjoy it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: M.R.
Gender:Female
Verified Purchase:Yes
Comfy for back sleeping. Not ideal for myself because I like to sleep on my side. My husband feels it’s too soft for him. We will probably return.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 2, 2022
Hi there! Thank you so much for your feedback. You never have to be stuck with something you don't love, you can always reach out to us at 877-842-2586 or support@tn.com within your 100-Night Sleep Trial and we'd be happy to guide you through a return!
Written by a customer while visiting Tuft & Needle