Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: jamie55555
Verified Purchase:Yes
Really soft bed - it's comfy but not supportive enough for my back.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , July 25, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're finding the mattress to be too soft for your comfort preference. If you would like to return or exchange the mattress within the 100-night trial, please reach out to our team at 877-842-2586 or support@tn.com and we'd be glad to help!
Written by a customer while visiting Tuft & Needle
Posted by: N&CChoate
from San Antonio, TX
Gender:Female
Verified Purchase:Yes
Great mattress! Easy to order, receive & set-up. This mattress works great for my husband who has back issues. We had a pillow top before and it killed his back. Now that he’s been sleeping on the Tuft & Needle mattress he’s walking up well rested and with no back pain.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: ColtonH
Gender:Male
Verified Purchase:Yes
I went from an expensive mattress to this due to necessity and now I will never go back to any other. This was the best mattress I could’ve ever found. Best price too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Worst mattress ever
on July 27, 2022
Posted by: Liz25
from Albuquerque NM
Gender:Female
I bought this mattress six months ago and I am crippled from sleeping on it. It’s thin, offers no support and wears down incredibly fast.
The first few weeks were fine but now it’s like sleeping on a wafer
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 28, 2022
Hi there! Thank you for taking the time to provide your candid feedback. We're sorry that you are not getting a great night's sleep on your mattress. While you no longer qualify for a return within the 100-night window, the mattress does come with a 10-year limited warranty that covers any saving or indentation over 3/4" as well as any manufacturing issues. If you would like to reach out to our team at 877-842-2586 or support@tn.com, we'd be happy to help troubleshoot any issues.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Extremely happy!
on July 27, 2022
Posted by: MichaelSPDX
from Portland, OR
Gender:Male
We stayed at an Airbnb that had one of these and it was some of the best sleep I’ve had in years. I ordered one as soon as we got home and it hasn’t disappointed. The back and side pain I’ve had when waking up is gone. I wish I had known about T&N years ago!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LukeW
from Pasadena CA
Gender:Male
Verified Purchase:Yes
So comfortable! It’s crazy how easy this was to order and set up. Never buying another brand again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great company!
on July 28, 2022
Posted by: SWB-0803
from Auburn. Alabama
Gender:Female
Best company I've bought anything from in years. Honest, friendly, professional.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dante B.
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
I love my mattress. Setup was easy, and it’s comfortable. I prefer my mattress to be very firm, but, this is good enough. At first I was worried that it was too soft, but after a week it became firmer.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle