Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: EBM1
from California
Gender:Female
Verified Purchase:Yes
I have a full sized Tuft & Needle mattress from 2015 that my husband and I both love. We ordered a new king size mattress thinking it would be the same but bigger, but it’s not the same feel at all. The new one is much softer and squishier with a memory foam feel, which isn’t either of our preference, and the price is way higher than it used to be, so I am kind of disappointed with what I got. The original one wasn’t firm but kind of felt like I was suspended in zero gravity, floating along the surface of the mattress, perfectly supported by it but not sinking in.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 8, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are not sleeping as comfortably on your King mattress as you did on your Full mattress. We did adjust the feel back in November of 2015 which may be why you are noticing a difference. Please feel free to reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help troubleshoot any comfort issues or help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Anna H
Verified Purchase:Yes
Very comfortable and supportive mattress at an affordable price. Wonderful upgrade from our old one and convenient packaging and delivery.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: J Walkosz
from Tx
Gender:Female
Verified Purchase:Yes
This is our 6th T & N mattress purchase. We love them. Comfortable, priced right, they last and even though we’ve never had to use it, a great warranty.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LynnW801
from Frederick, MD
Gender:Female
Verified Purchase:Yes
Easy to unpackage and move around even for a 70 year old woman! No weird smells to deal with. Super comfortable, never too hot or too cold. Would recommend.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: T previs
from Richmond, VA Area
Gender:Female
Verified Purchase:Yes
Absolutely great!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Phillsphan
from Pennsylvania
Gender:Male
Verified Purchase:Yes
My wife got me this mattress awhile back and I absolutely love it. Since it was time for a new mattress for her, I got a matching copy. She loves it too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Hot Hot Hot
on July 12, 2022
Posted by: Nicholas71121224
from Midwest, USA
got the original twin this year. If I sit in on one side too long, it gets too hot, & I have to go to the other side to cool off.
I think this mattress is too much memory foam, (hot)
no cooling anything
I think this mattress is too much memory foam, (hot)
no cooling anything
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 12, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you are sleeping warm on the mattress. Our T&N Adaptive foam is an open-celled foam, making it fully breathable and it also has added graphite and cooling gel to help wick away heat. Being that you are not experiencing these features our team would be more than happy to help troubleshoot this issue. Please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be happy to help with this issue or help with a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: davekuch
from Chicago
Gender:Male
Verified Purchase:Yes
This is comfy bed
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle