Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Gave it a try
from Memphis
Gender:Male
Verified Purchase:Yes
My neck is tight and hurts after sleeping on this Tuft & Needle mattress. The mattress itself is okay.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 10, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that you're not sleeping comfortably on the mattress. Please feel free to reach out to our team directly at 877-842-2586 or support@tn.com to troubleshoot any comfort issues or to start a return within the 100-night trial.
Written by a customer while visiting Tuft & Needle
Posted by: Cindy LP
Verified Purchase:Yes
This is the second Tuft & Needle purchase. And, again we are not disappointed
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Not for me
on February 11, 2022
Posted by: DDMAD
from Pasadena,MD
Gender:Female
I loved this for about one month . Now every morning I get out of bed my back and hips are killing me . If you like a very soft mushy bed you will love it . I personally need a little more support. I have had this bed for 3 months now and I’m already looking for a new mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 13, 2022
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear the mattress is not as supportive as you had hoped. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Additionally, If you're still within your first 100-Nights, we would be happy to explore your return options as well. Please reach out to us at support@tn.com or 877-842-2586 for additional assistance moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Andrew in Colorado
from Louisville, Colorado
Gender:Male
Verified Purchase:Yes
Great mattress! Easy buying and delivery process. Awesome value.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tinuke
from Philadelphia
Gender:Female
Verified Purchase:Yes
I ended up returning my matress because it just felt a bit too soft for me. I tried it for about 40 days. I am a stomach sleeper and in general when sitting on my bed it was fine, but while on my stomach I felt that my abdomen sank in a bit too much for my liking.
Customer service was excellent. Very helpful and very quick in response to my return. I love how they donate the used beds to a good cause too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Vestal
from Colorado
Gender:Female
Verified Purchase:Yes
It arrived within 3 days. It is super comfortable. We are very happy with the way it feels and the quality. Very easy to set up.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Marshbrew
from NC
Gender:Male
Verified Purchase:Yes
Very comfortable
Written by a customer while visiting Tuft & Needle
Posted by: Tinasprite
Gender:Female
Verified Purchase:Yes
We have bought 3 in five years for our home and camper. Plan to buy another this summer. The 5 year old matress still feels like our newest one.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle