Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: TaraSu
from Michigan
Gender:Female
Verified Purchase:Yes
The mattress was easy to set up and is comfortable. The customer service was AMAZING. I ordered the wrong size and realized it later and it was super easy to contact them and reorder the right size.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Allyn
Verified Purchase:Yes
Quick delivery, easy setup, and very comfortable.
Written by a customer while visiting Tuft & Needle
Posted by: Jonah B
from San Diego CA
Gender:Male
Verified Purchase:Yes
Beware you’ll never want to get out of bed! It’s so comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Terry 63
Verified Purchase:Yes
Great mattress-good value too
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Scott Orr
Verified Purchase:Yes
Excellent supportive quality product.
Written by a customer while visiting Tuft & Needle
Posted by: Ty H
Gender:Female
Verified Purchase:Yes
The bed is really soft. Feels amazing at first but my back and shoulders have grown increasingly tighter each night I’ve used this mattress. I may be one of those sleepers who just doesn’t do well with soft mattresses.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 2, 2022
Hi there! Thank you for taking the time to share your thoughts. We’re sorry to hear the mattress is a bit too soft. We'd love to hear from you directly, so we can explore potential solutions. Additionally, If you're still within your first 100-Nights, we would be happy to explore your return options as well. Please reach out to us at support@tn.com or 877-842-2586 for additional assistance moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Laura f
Verified Purchase:Yes
This is my third matress from Tuft and Needle - love them !
Written by a customer while visiting Tuft & Needle
Posted by: Mike_w
Gender:Male
Verified Purchase:Yes
Awesome mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle