Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Dakota1
Verified Purchase:Yes
Off-gassing was horrific. Sleeps hot.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 28, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I’m disappointed in how shallow and hard it is. After all the research I did, this was not expected.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 31, 2021
Hi there, thank you for taking the time to review your purchase. We’ve designed our mattresses to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this was not your experience and will definitely pass your feedback along to our product team. If you’d like to troubleshoot, please reach out to us directly at support@tn.com or 877-842–2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Side-sleepers, think twice
on December 27, 2021
Posted by: dougfan
from Portland, OR
Gender:Male
I like this mattress and company — I can't complain. I even went to a store and tried out all three models. The original seemed just right in the store, but I'm a side-sleeper and it's a little tough on my hips. I find myself turning in the middle of the night to relieve the pressure, not like me. Rather than trade up, I've decided to get a soft mattress topper. Hopefully that helps. (I just noticed today that the original isn't recommended for side-sleepers.) I'm not unhappy, but if I had the chance I'd get a softer model.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: ClaudiaM
Gender:Female
Verified Purchase:Yes
Took about 3 days to become more firm. Very supportive where it's needed. Not too soft, not too hard. My only complaint is you really can't sit on the edge of the mattress. Overall I'm very happy. I am stomach, side and back sleeper and it supports in all positions.
Written by a customer while visiting Tuft & Needle
Posted by: Lulu1
Gender:Female
Verified Purchase:Yes
Love it so soft i never slept so good in my life thank you
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Eggplant
from Sunnyvale, CA
Gender:Female
Verified Purchase:Yes
We ordered a twin mattress and foundation for my daughter. Both arrived earlier than expected! The foundation was easy to assemble. She's sleeping well1
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DanC
from Seattle
Gender:Male
Verified Purchase:Yes
In general it a good bed. Cool and firm but not great for side sleepers.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jenn-CO
Verified Purchase:Yes
Love it. So glad we upgraded
Written by a customer while visiting Tuft & Needle