Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Kalai k
Verified Purchase:Yes
Very comfy, best mattress, I fall asleep so quickly now
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Too Firm
on December 11, 2021
Posted by: SarahG
from Ohio
Gender:Female
I've had the Original Cal King for over 6 months and it is little too firm for me.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Karen504
Verified Purchase:Yes
Although it is comfortable, it is very firm. I had to exchange for the Mint which is like sleeping in the clouds. The Mint mattress is by far more luxurious than the Original.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 15, 2021
Hi there! Thank you for providing your feedback. While the T&N Original wasn't the perfect fit, we're glad that our team was able to help with an exchange and that you are loving the Mint mattress. Please do not hesitate to reach out to our team directly at support@tn.com or 877-842-2586 with any other feedback or questions. We're always happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: Pete A
Verified Purchase:Yes
It’s pretty firm. And not as supportive as I thought it was going to be.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 16, 2021
Hi there! Thank you for providing your feedback. We're sorry to hear that you are finding the mattress too firm. Please feel free to reach out to our team directly at support@tn.com or 877-842-2586 and we would be more than happy to help with a return or to troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Alyssa D.
Verified Purchase:Yes
The mattress is just okay. After reading the great reviews I thought it would be a lot more comfortable, but it isn't really living up to my expectations. It's quite firm and I still wake up with sore hips. I also feel like it traps a lot of body heat and I get easily overheated at night now.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 16, 2021
Hi there! Thank you for sharing your thoughts on our mattress. We're sorry to hear that the mattress was more firm than you were expecting and that you are sleeping warm. most of our sleepers find the mattress will need to "break in" during the first two weeks of use during which time the foam will become less stiff and your body will adjust to the mattress. That being said, please reach out directly to our team at support@tn.com or 877-842-2586 and we would be more than happy to help troubleshoot any comfort issues.
Written by a customer while visiting Tuft & Needle
Posted by: Maryr
Verified Purchase:Yes
I’m not sure I picked the right mattress for me. Not as soft and comfortable on my hip bone as I had hoped.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 18, 2021
Hello! Thanks for reaching out and providing your feedback; we're sorry to hear your mattress is a touch firm. We want you to sleep comfortably for years to come and would be happy to make this right. You can email support@tn.com or give us a call at 877-842-2586 and we'd be glad to guide you through all of your options.
Written by a customer while visiting Tuft & Needle
Posted by: NRW80
from Southeastern PA
Gender:Female
Verified Purchase:Yes
This was a long overdue purchase for the guest bedroom and so far all of the guests LOVE it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: avinash y
Gender:Male
Verified Purchase:Yes
It has already started sagging. I also noticed that after I sleep on this mattress, I have poor blood circulation and due to which I have to wake up often with numb hands.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 21, 2021
We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 to see how best they can help.
Written by a customer while visiting Tuft & Needle