Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Customer Rating
3
Not crazy about it yet but hoping to like it.
on November 30, 2021
Posted by: Bclh
from NM
Gender:Female
Verified Purchase:Yes
It is extra firm and hard to get the fitted sheet on. I am used to a more plush mattress but am adjusting.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 1, 2021
Hi there. Thanks for sharing your feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
It's Ok, Just Ok
on December 2, 2021
Posted by: rose22
from Minnesota
Gender:Female
I bought this mattress before moving - so it sadly sat in the box for all but 5 of the 100-night trial - and it's a fine mattress. It's significantly more firm than I was expecting or hoping for. Super easy to set up and move around, but it feels like a camping bed rather than a supportive cloud
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 3, 2021
Hi there, we appreciate you taking time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
horrific off-gassing smell
on December 2, 2021
Posted by: bing
Be prepared to unbox & set up in a separate room for a day, at least.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 3, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 to see how best they can help.
Written by a customer while visiting Tuft & Needle
Posted by: MikeR
Gender:Male
Verified Purchase:Yes
It's pretty firm, for my liking.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 4, 2021
Hi there! We’re sorry to hear the mattress is a bit too firm for you, we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience and we'd be happy to help!
Written by a customer while visiting Tuft & Needle
Posted by: CSeno
from South Carolina
Gender:Female
Verified Purchase:Yes
Wonderful mattress! Loved how fast it was delivered, how it "unfolded" immediately and how comfortable it is! Will buy again for sure!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Madelon
from Eugene, Oregon
Gender:Female
Verified Purchase:Yes
I didn't know how awful I slept on my old mattress until I slept on my new Tuft and Needle. No more aches and pains in the morning. And no night sweats. Don't know why I waited so long. And the White Glove delivery was just what I needed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Decent mattress but sinks in the middle
on December 7, 2021
Posted by: Neil33
from Chicago, IL
Gender:Male
Decent mattress for the price but sinks in the middle after a bit less than one year. Unboxing and setup process was very easy.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 8, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: John G.
from Memphis
Gender:Male
Verified Purchase:Yes
Very affordable, comfortable, supportive with a high quality feel.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle