Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: South western
Gender:Female
Verified Purchase:Yes
I previously had two of the tuft and needles original mattresses that were so comfortable, this one that I recently bought doesn’t feel the same and is actually uncomfortable, I am regretting purchasing it now.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 28, 2021
We appreciate you taking the time to share your feedback with us; I'm sorry to hear your new T&N Mattress isn't where it should be! It can take a week or two to break in fully but don't be afraid to reach out to us at 8778422586 or support@tn.com to explore your options. We never want you to feel stuck with something you don't love and hope we can remedy this for you soon.
Written by a customer while visiting Tuft & Needle
Posted by: Lorella
Gender:Female
Verified Purchase:Yes
Great Value! This is so much for the money. Not too hard or soft. This is for our guests and it will suit everyone needs! I would recommend this to anyone who wants a good value
Written by a customer while visiting Tuft & Needle
Posted by: Clintavo
from Wisconsin
Gender:Male
Verified Purchase:Yes
a little too firm
Written by a customer while visiting Tuft & Needle
Posted by: EricL
from Auburn Alabama
Gender:Male
Verified Purchase:Yes
Excellent mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
First mattress I've bought in over a decade
on November 29, 2021
Posted by: Brandon S
from 31404
Verified Purchase:Yes
Very happy with this purchase!
Written by a customer while visiting Tuft & Needle
Posted by: Lindy61
from Houston Texas
Gender:Female
Verified Purchase:Yes
Looks nice but harder than the tuft and needle mattress my son has.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle , Customer Experience , November 30, 2021
Hi there! We’re sorry to hear you’re disappointed with your mattress purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Byondbeautiful
Gender:Female
Verified Purchase:Yes
The delivery was fast!!! I ordered on Tuesday it came the next day! Easy set up. The bed is comfortable, not as plush as I wanted but I feel over time it will be more comfortable. I had a Tempur-pedic bed and this is very comparable. I slept in it for 12 hours! No back ache or anything. I would reorder from this company and I’m am happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: L123
Verified Purchase:Yes
Comfortable, but terrible smell for several weeks
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , December 1, 2021
Hi there. Thank you for taking the time to leave a review. We're sorry to hear the smell you're experiencing continues to be persistent and strong after allowing it to air out. We would be happy to help in any way we can whether that be troubleshooting or a return. Please reach out to support@tn.com or 877-842-2586 and the team will be happy to get you taken care of.
Written by a customer while visiting Tuft & Needle