Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: John H G
from Livonia, MI
Gender:Male
Verified Purchase:Yes
This is our 3rd Tuft and Needle. We love the mattresses. We bought one for ourselves first and then bought one for each of our kids because they were so comfortable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LJor
Verified Purchase:Yes
Much more firm than expected. Needed multiple toppers.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 22, 2021
Hi there, we appreciate you taking time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Tracey B.
from Charles town, WV
Gender:Female
Verified Purchase:Yes
We were skeptical but it’s amazing. We haven’t slept this good in years. It is sooo comfy. Your body just sighs “ahhhhh” the second you lay down. We are not disappointed in this purchase. It has far exceeded our expectations.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Scout
Verified Purchase:Yes
It's a lot smaller than I thought it would be. After a month I can still smell the plastic fume smell from the mattress. I want to give it a little bit more time to figure out if I want to keep it but at this point it's looking like it will be rehomed.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 23, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Cole F.
from Vancouver, WA
Gender:Female
Verified Purchase:Yes
Such a great mattress. I was expecting some smell or "off gassing", but there was none. Easy to unroll. I was sleeping on my new mattress a couple hours after unrolling. I've never slept so well in my life! It's been a great experience from ordering to delivery. I highly recommend this matress and the company.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DL CT
from Greenwich, CT
Gender:Female
Verified Purchase:Yes
Very comfortable mattress. Glad I purchased it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ashley Pople
from New York, NY
Gender:Female
Verified Purchase:Yes
The most comfortable mattress I've ever had!
Written by a customer while visiting Tuft & Needle
Posted by: Satisfied Customer IL
Verified Purchase:Yes
A very fine product - and glad to be supporting a company with a highly responsive team members and great service!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle