Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Tall Person
Gender:Female
Verified Purchase:Yes
I received the mattress in perfect condition, followed the instructions and was positively surprised that no chemical smell was release (I still let it air for 8 hrs though).
The firmness level is what I was looking for, quite firm, but not a block of granite. If you are looking for something plushy and where you sink in, check the other models, this one is not for you. Needless to say, being “adaptive foam” the feeling is different than a coil & hybrid mattress (I have no experience with memory foam, so I cannot comment on that.)
How is the mattress doing? 40 days in and there is no sagging. I know, 40 days is very little, but for my previous mattress 14 days were more than enough to sag- for reference I was 140 lbs for 5 11.
How is the mattress doing? 40 days in and there is no sagging. I know, 40 days is very little, but for my previous mattress 14 days were more than enough to sag- for reference I was 140 lbs for 5 11.
The reason of my 3 stars is because the mattress retains body heat and It makes me sweat at night (I live up north, not in a warm climate) and it can get uncomfortable to wake up with a sticky tank top - for me, at least. Another downside (that’s very personal) is that It still gives me lower back pain, but I am adjusting (hopefully) slowly.
Last observation: maybe it’s just an impression, but somehow this mattress (bought in September 2021) feels like a different model than the one I slept on back in 2014-16.
Last observation: maybe it’s just an impression, but somehow this mattress (bought in September 2021) feels like a different model than the one I slept on back in 2014-16.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 20, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Jim Raymond
from Phoenix
Verified Purchase:Yes
Most comfortable mattress I’ve ever had!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Franck
from New York, NY
Gender:Male
Verified Purchase:Yes
Great customer service! Very good mattress but not firm enough for me-
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: PeggyB
from Maryland
Gender:Female
Verified Purchase:Yes
Perfectly firm, yet bouncy! Got this one for my daughter and the Mint for myself. We are happy!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Stiners1013
Gender:Female
Verified Purchase:Yes
This mattress is a lifesaver! Extremely comfortable and provides the right amount of support - crucial for parents of an infant!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: AdityaN
from Weehawken, NJ
Gender:Male
Verified Purchase:Yes
Great mattress. Firm as needed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sheilah
from Boca Raton, FL
Gender:Female
Verified Purchase:Yes
Looking forward to total comfort every night! This mattress is superb!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sleep seeker
Verified Purchase:Yes
Great mattress. a star off from me as it's a little stiff for this smaller side-sleeper.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle