Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Cat1
from Phoenix az
Gender:Female
Verified Purchase:Yes
A little trickier to unpack than the instructions say. But super comfy!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
A bit more firm than I expected as a side sleeper
on August 1, 2021
Posted by: Ther
from Cleveland, OH
Gender:Female
Verified Purchase:Yes
This is a beautiful mattress, hands down. It looks beautiful and has an interesting texture to the touch. After several weeks, it is a bit more firm that what I was hoping for, thus the 4 stars. I am a side sleeper and wish I had gotten a variety that was a tad more forgiving. Despite this, the mattress will be staying with me as it is not too bad and is otherwise luxurious.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Foam leaks toxic gases
on September 1, 2021
Posted by: Mary 27
from New England
Unfortunately we didn't read fine print about the materials used for mattress. Artificial foam made up of noxious material and chemicals. Not natural. Breathing in chemicals 8 hours a day is NOT good for you. Should've researched it more
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Loved it for the first year only
on September 15, 2021
Posted by: ISleepHere
from New York
Gender:Female
I bought this mattress in 2019 - was looking for something affordable and also comfortable. At first it was super firm and I loved the support, but every year it has lost support and now I wake up with a back ache every morning and sometimes during the night.
I am a healthy, active, 30 year old woman who is 5’8” and weighs 135 lbs - I am a back and side sleeper. I have never had back pain when sleeping before this mattress or with any other mattress.
Anyway - I wish I had spent a little bit more $$ and made a more sustainable investment. I was not expecting having to buy a new mattress in 4 years. I’m very disappointed.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 16, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Invest in a better brand
on September 26, 2021
Posted by: AprilB
from Ny
Gender:Female
I ordered the full or slept good the first few months then on side started slumping. I’m only 130lbs it’s poorly made product. so many mattress in box company I don’t think they’ve been in industry long enough to guarantee how long the mattress will really last.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 27, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: SJE!
from CA
Gender:Female
Verified Purchase:Yes
Terrific
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Juji
Gender:Female
Verified Purchase:Yes
It’s okay, not great. The first week we had it was pretty good. Unfortunately it just hurts both of our backs and the corners never fully expanded.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: AnnaB32
Verified Purchase:Yes
We ordered two full mattresses for our kids who have grown too big for their twin beds. They love them - they are super comfortable and they settled into them immediately.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle