Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Laceyw
from Kansas City MO
Gender:Female
Verified Purchase:Yes
Best bed ever!!! We have purchased theee of these beds for all members of our family
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ada M.
Verified Purchase:Yes
The comfiest mattress I have ever slept on, it’s so spacious and perfect for two people, as well. We also purchased the down blanket and it works perfectly for both hot & cold sleepers. I am beyond thrilled with this purchase! ❤️ Not to mention, the customer service was so friendly & helpful, will definitely keep tuft & needle on the forever-buy list!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Susanb07
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
Best bed I have ever had. I'm almost 50 so.... I've had several in my life... LOL. Firm, but soft. Practically eliminated my back pain upon waking.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Elizabeth B
Verified Purchase:Yes
It is very comfortable. I do wish there was a little more give so my shoulder would sink in. Like others say it is quite firm. But is also very comfortable.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
We already have a tempurpedic mattress and this is for the guest bedroom. I have slept on it a few nights and it is very comfortable. It is on the same level, if not better, than the tempurpedic mattress. Hi highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sharon in Virginia
from Roanoke, VA
Gender:Female
Verified Purchase:Yes
This was my first bed in a box, and it was a great experience! The package came swiftly, and when taken out of the box the product behaved as expected. The web instructions were clear. I would purchase again!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Good value
on January 16, 2021
Posted by: Mom of two
from New England
Gender:Female
I bought my king size mattress in 2014. Initially it was very firm and adding a mattress pad solved the stiffness issue. My husband is a tall and slightly heavy man over the years the mattress has sagged on his side. The sunken sections make it uncomfortable and time for a new mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 21, 2021
Hi there. Thank you for your review. We're sorry to hear you're experiencing sinking in your mattress. As a reminder, T&N mattresses are backed by a 10-year limited warranty. If you would like to explore a warranty claim or need help with anything else, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Susa
from Marble Falls, TX
Gender:Female
Verified Purchase:Yes
The mattress itself is too hard for my husband, I love it on the other hand!
We got a mattress topper which really helps my husband. He is happy now!
We got a mattress topper which really helps my husband. He is happy now!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle