Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Customer Rating
1
Not for side sleepers
on October 12, 2021
Posted by: Emmy
from Detroit, MI
Gender:Female
This mattress is not what you want if you are a side sleeper. It’s super firm and stiff and pinches my shoulders and hurts my back. I woke up around 6 am with the middle of my back aching. It’s been 6 months and I still can say this is the most uncomfortable mattress I’ve ever owned
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 12, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm for you and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Loss of integrity
on February 16, 2022
Posted by: Erik88
from Asheville, NC
Gender:Male
Bought this mattress almost three years ago based off a recommendation from friends. I made it very clear that I am a stomach sleeper and need a firm mattress. They couldn't stress enough how great it was.
I am 210 lb and my wife is 115 lb. She is a back and side sleeper.
I would say just under one year of having this mattress we noticed it losing its integrity. A fair amount of sinking and without question, loss of firmness.
Being that this was somewhat of a budget-friendly purchase, I am disappointed it did not last a few years longer. I was hoping for at least five good years.
We are eagerly shopping for another replacement and I will not make this mistake again. I do not recommend purchasing this mattress if you are looking for a continuous and firm night of sleep.
I'm a very active individual who routinely exercises and stretches 5-6x a week. I have never had chronic back pain until a year after purchasing this mattress.
I am 210 lb and my wife is 115 lb. She is a back and side sleeper.
I would say just under one year of having this mattress we noticed it losing its integrity. A fair amount of sinking and without question, loss of firmness.
Being that this was somewhat of a budget-friendly purchase, I am disappointed it did not last a few years longer. I was hoping for at least five good years.
We are eagerly shopping for another replacement and I will not make this mistake again. I do not recommend purchasing this mattress if you are looking for a continuous and firm night of sleep.
I'm a very active individual who routinely exercises and stretches 5-6x a week. I have never had chronic back pain until a year after purchasing this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 16, 2022
Hi there! Thank you for taking the time to provide your feedback regarding the T8N Original mattress. We're sorry to hear that you have been disappointed with your purchase and that you are experiencing an issue with your mattress. The mattress comes with a 10-year limited warranty that covers any sagging or indentation over 3/4 of an inch. Please feel free to reach out to our team directly at 877-842-2586 or support@tn.com and we'd be more than happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Posted by: T. N.
Gender:Male
Verified Purchase:Yes
The mattress is a little to firm for us. I also purchased two twin mattresses that are way more comfortable than the queen, even though they are the same model, so maybe ours is defective?
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Worst purchase ever made
on September 11, 2020
Posted by: Ih8thismatress
from Arizona
I bought this mattress months ago hoping it would get more comfortable and it hasn’t. Sleeping on the ground is better then this mattress I hate it. One it my worst purchases in my life ever
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought the basic mattress as a replacement for my old basic Tuft and Needle mattress the was going on 7 years old. The new one is much softer.I kills my back and the sides cave more than my 7 year old one. I found out that Serta bought out Tuft and Needle. Another example of a large company screwing up a great product. Unfortunately, the warranty is shorter too and has expired.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Rachael T
Verified Purchase:Yes
The mattress took a little while to get used to! I like a firm mattress, generally, but this one was a little hard on my shoulders. The customer service rep sent us a mattress topper that helped tremendously and now we are sleeping quite well! Arrived quickly, great customer service.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Red Ranger
from Alabama
Gender:Male
Verified Purchase:Yes
Softer than expected and the smell for the first couple of weeks is pretty hard to deal with.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Lisa Imperiale
from Tampa, FL
Gender:Female
Verified Purchase:Yes
The first week and a half were terrible nights of sleep. It's getting better but I still have back pains I didn't have before. Also it's very hot to sleep on, I'm not sure if it's the protector it the mattress but my ac bill might not be able to keep up.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle