Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Emily Lemonade
Gender:Female
Verified Purchase:Yes
Very comfortable - pillowy top with firm base.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Rachel D.
Verified Purchase:Yes
The product seemed like a lovely mattress. Soft cover material, reasonable level of off-gassing (in my opinion). But it just didn't work for me. It was too firm for me. I am 125lbs and a side sleeper, so it just didn't give me the support I needed. My hips and shoulders didn't sink in enough, and then my midsection just felt unsupported.
The customer service was great. I feel like I was speaking to a real person in an office, and not someone in a call center. They shipped me a topper for free, and when that didn't help (same problems but just...fluffier?) they processed the refund immediately. COVID makes them unable to provide suggestions on who to donate to, but told me if I couldn't find a place to donate it they would arrange a junk pick up for me.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 21, 2020
Hi there - we're sorry to hear the bed wasn't for you, but it looks like our team was able to help with a return. You can always email support@tn.com if you have follow up questions or concerns.
Written by a customer while visiting Tuft & Needle
Posted by: Darz
Gender:Female
Verified Purchase:Yes
So comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Tiff
from Omaha, NE
Gender:Female
Verified Purchase:Yes
Very very comfortable and high quality
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Pearl6
from Virginia
Gender:Female
Verified Purchase:Yes
I searched and searched for a safe mattress for my child, I settled on Tuft & Needle and could not be happier. There was no yucky smell, ease of setup and it has provided comfy comfy sleeps.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: rc2020
Verified Purchase:Yes
A firm, but very comfortable mattress that lightly forms to your body. Great for back sleepers.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: rObMd
from Baltimore
Gender:Male
Verified Purchase:Yes
Great mattress. We bought one 6 years ago, still love it, and there are no issues with the mattress. This recent one was for our son and he is very happy with it. Thank you T&N for a great night sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Amatac
from Alex Bay, NY
Gender:Female
Verified Purchase:Yes
Very comfortable - I have a ‘bad’ back and works for me— enough support and feels nice. Husband is a stomach sleeper and comfortable for him!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle