Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 22, 2020
Hi there. Thank you for your review, although we're sorry to hear the mattress is feeling too firm for you. If you'd like to troubleshoot or need help with a return, please let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Love these mattresses! We have a queen and two twins. My almost 3 year old and my 5 year old each have a twin and they love it!
Based in suggested questions I sleep on my daughters mattress some nights with her and it’s still sturdy and comfortable. It’s directly on the ground without a box spring since she’s still learning how to not fall out of bed. It is more comfortable with a box spring or a platform (my son’s is on box springless bed and still comfy but box spring is most comfortable). I’m 5ft6in155lb and she is 33lb.
My original TN queen - my husband is 6ft3in and 195 and he loves it and tells everyone to buy one.
We’ve been tuft and needle fans for 4+ years and will never switch brands. Even have the sheets. And customer service is amazing.
Written by a customer while visiting Tuft & Needle