It’s been over a month and the smell is still overwhelming, we only spent the first two nights on there, and moved out of our bedroom because of the smell, we had a king size mattress back in Arizona when the company first started a few years ago, I don’t know what’s changed, maybe they decided to go with different materials? but honestly I’m very disappointed...thinking about returning the mattress, what kind of process do we have to go through?
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 18, 2020
Hi there. Thank you for taking time to leave a review. We will be sure to share your feedback with our product and quality assurance teams. If you haven't already, please reach out to us at support@tn.com or 877-842-2586 for help moving forward.
Written by a customer while visiting Tuft & Needle
Great mattress for those who don’t have specific needs. We stayed at an Airbnb for a week and loved the mattress so much that we asked what kind it was because we knew we needed a new mattress. It was a T&N. 4 months later we got one for ourselves and haven’t regretted it for a second.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle