Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: HinCH
from Chapel Hill, North Carolina
Gender:Female
Verified Purchase:Yes
This mattress is very comfortable, and it was easy to unroll myself! I could not be happier!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Maria E
from San Antonio, TX
Gender:Female
Verified Purchase:Yes
My lower back hurts every morning, and my two sons complain about the same problem. We purchased 3 mattresses, 2 queen, 1 twin.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 7, 2020
Hi there, we appreciate you taking time to write a review to share your experience. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable on your mattresses. We definitely want to know more about your situation to see if we can help. Please reach out to us directly at support@tn.com or 877-842-2586 to troubleshoot (or for help with a return).
Written by a customer while visiting Tuft & Needle
Posted by: Maria E
from San Antonio, TX
Gender:Female
Verified Purchase:Yes
Lower back pain in the morning
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 7, 2020
Hi there. We're sorry to hear you've been struggling with back pain since sleeping on the mattress. Please reach out to us at support@tn.com or 877-842-2586 if you'd like to troubleshoot or need help with a return.
Written by a customer while visiting Tuft & Needle
Posted by: MT peeps
from Montana
Gender:Female
Verified Purchase:Yes
We like a firmer bed and this one was perfect! The unboxing was extremely easy and we are keeping it for sure :)
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jazzy
from Southgate,Michigan
Gender:Female
Verified Purchase:Yes
It was nice the first time we laid on it, but it’s constantly hurting my back, I’m waking up with hip, kneck and back pain .. and I’m only 26
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: TiffNFay
from Fayetteville, NC
Gender:Female
Verified Purchase:Yes
Nothing spectacular, not super comfortable (med. firm...feels like a firm) but better than the previous mattress I owned that had a "me-sized" indention. Tuft and Needle mattress is decent for the price...still considering returning in my 100 day window.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 9, 2020
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re not loving the mattress as much as you expected. We'd love to hear from you directly so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 if you're open to troubleshooting or need help with a return.
Written by a customer while visiting Tuft & Needle
Posted by: Jen M
from Omaha, NE
Gender:Female
Verified Purchase:Yes
We've had our mattress about a month and have been very pleased with it. It’s a great price for a great bed. The shipping was fast and in unboxing was easy. Would recommend and buy again.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Joseph C.
from Azle, Tx.
Gender:Male
Verified Purchase:Yes
Bought this for my Mother, she loves it. She says her quality of sleep has improved.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle