Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Barry Beer
from Crystal Coast of North Carolina
Gender:Male
Verified Purchase:Yes
The mattress is firmer that stated. It is not medium firm. However the customer service is outstanding and promptly reached a solution. The company is 5 star.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dild
from New York
Gender:Male
Verified Purchase:Yes
Slept great for a couple weeks now not so certain. Still tbd feels good to average
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 23, 2020
Hi there, thank you taking time to write a review. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling after a couple comfortable weeks on your mattress. We definitely want to hear more about your situation to see how we can help. If you haven't already, please reach out to us directly at support@tn.com or 877-842-2586 so we can discuss possible solutions or next steps!
Written by a customer while visiting Tuft & Needle
Posted by: Cynthya
from Menlo Park
Gender:Female
Verified Purchase:Yes
After a few nights of sleeping on this mattress it becomes more and more uncomfortable
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 23, 2020
Hi there, thank you for your review. We appreciate you sharing feedback about your experience so far. If you're open to troubleshooting with us, please reach out to support@tn.com or 877-842-2586. We'd love the opportunity to help.
Written by a customer while visiting Tuft & Needle
Posted by: denver999
Verified Purchase:Yes
Comfy and easy to set up in a new apartment.
Written by a customer while visiting Tuft & Needle
Posted by: Kenny K
from San Jose, CA
Gender:Male
Verified Purchase:Yes
This is my second Tuft & Needle mattress and didn’t even think of purchasing a different mattress as I wanted a consistent sleep experience between my two homes!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great for side sleeper but not for back sleeper
on March 25, 2020
Posted by: Ron P
from Los Angeles, California
Gender:Male
Verified Purchase:Yes
This mattress is great for side way sleep but not great for people who like to sleep on their back. My back does not have proper support and feels uncomfortable as well which force me to sleep on the side ways. Just because of this reason 4 stars. Overall it is good product.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Tommy B
from Las Vegas, NV
Gender:Male
Verified Purchase:Yes
It was delivered on time in a box and grew into a mattress.....I am very happy with it. However I did add a Tuft and Needle mattress topper to soften it a bit....
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Angela D
Gender:Female
Verified Purchase:Yes
Nice firm mattress with just the right softness.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle