Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: hopefull
from Kansas City
Gender:Female
Verified Purchase:Yes
The mattress is good. Wish it was a little bit softer. I hope it sleeps cooler, only time will tell. The mattress cover should be removable and washable.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Kelly P
from Sherman Oaks, CA
Gender:Female
Verified Purchase:Yes
Love this bed! Perfect amount of firmness. Shipping and unboxing was easy. You do have to break it in for a couple of weeks for it to get just right, but that was a small price to pay for such an awesome bed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
best ever can to door in 2 days so nice don't look further
on March 10, 2020
Posted by: Michael Lawrence
Verified Purchase:Yes
most comfortless thick sturdy but soft these kids are smart follow reviews on all products
Written by a customer while visiting Tuft & Needle
Posted by: Kim L
from Phoenix Az
Gender:Female
Verified Purchase:Yes
I am in love with my bed! At first I was not sure it was the perfect bed for me BUT after expressing my concerns with the T & N amazing customer service team, we decided to add the topper AND BOOM..Perfect. I could not be happier. Thank you T & N for a great sleep!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: B. L. See
Verified Purchase:Yes
This is our 2nd queen size mattress. I was past due replacing my old mattress. I am very happy with this new one. My only quibble is that I sink down a little more than I would like when I watch TV in bed.
Written by a customer while visiting Tuft & Needle
Posted by: Kristine B
from Illinois
Gender:Female
Verified Purchase:Yes
I was a bit hesitant to buy a mattress in a box but we have been so pleased with our Tuft and Needle mattress. Honestly, it is the most comfortable mattress we have owned and at a fraction of the price of a traditional mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Erin E.
from Atlanta, GA
Verified Purchase:Yes
My husband absolutely loves the mattress! However, it is quite firm for me. It is well made! The firmness is the only reason for not rating higher.
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 21, 2020
Hi there. Thank you for your review. We're sorry to hear the mattress feels too firm for your liking. If you'd like to troubleshoot or need help with a return, please reach out to our team directly at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
Posted by: nosleepinchicago
from Chicago, IL
Gender:Female
Verified Purchase:Yes
While the mattress is comfortable I do not think it is anything special. The edges on top seem to sag, which makes the sides pull in. It also holds A LOT of heat which is upsetting. It is not as firm as I thought it would be so it doesn't help my back like I thought it would. I'm only 130lbs so I would not recommend this bed to anyone heavy.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 12, 2020
Hi there. We appreciate you taking time to leave a review and share your experience. If you're up for troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle