Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: RJ Howitzer
from New York, NY
Gender:Male
Verified Purchase:Yes
I love the mattress. It’s perfect.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: NateB
from Boston
Gender:Male
Verified Purchase:Yes
If you like a firm mattress as I do, you will not like this product.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 29, 2019
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear the mattress did not meet your needs, but appreciate the feedback. If you haven't already, feel free to reach out to support@tn.com or 877-842-2586 if you need help moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
I sleep every night now instead of lying awake.
Written by a customer while visiting Tuft & Needle
Posted by: Satisfied 5 Times
Verified Purchase:Yes
It is delivered promptly, easy to take to upstairs bedroom before un boxing and doesn’t outgas my 4th purchased for family and we all love them.
Written by a customer while visiting Tuft & Needle
Posted by: CWalton
from Groton, Vermont
Gender:Female
Verified Purchase:Yes
Super comfortable! Soft where you need it, like on hips and shoulders, but very supportive so I don’t feel like I’m sinking into it. Also love that I don’t feel my husband turning over and he’s said the same for me. We really are impressed with this mattress and the price was the “couldn’t resist” selling point. Our daughter was correct when she recommended Tuft & Needle saying it is soft and firm. Now we understand and agree!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: LJC HART
from Central KY
Gender:Female
Verified Purchase:Yes
I put a Cal-king in my Airbnb suite and my guests have raved about it. I've slept on it too and have had very good sleep. I willl admit I was skeptical since it came in a relatively small box, yet set up was exactly as instructed. I was even able to set it up on my own! Bed folded right out and came to life in minutes. Absolutely wonderful bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: SR in Puyallup
from Puyallup, WA
Gender:Female
Verified Purchase:Yes
This bed is VERY firm. There is no squish really. It’s like laying on carpet or something. Had to order the MINT to see if it is any better. If not will return. It hurt my back so bad I had to go back to sleeping on our old mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 5, 2019
Hi there, we appreciate you taking time to write a review to share your experience. We're sorry the Original mattress was not a good fit for you and will share your feedback about firmness with our product team! We hope the Mint has provided the extra softness you want, but if you need to troubleshoot, please don't hesitate to reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Eirca
Verified Purchase:Yes
Not very comfortable
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, December 5, 2019
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear the mattress did not meet your needs, but appreciate the feedback. If you haven't already, feel free to reach out to support@tn.com or 877-842-2586 if you need help moving forward.
Written by a customer while visiting Tuft & Needle