Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: BMorse
from Seattle, WA
Gender:Female
Verified Purchase:Yes
I wanted so badly to love this mattress, but I honestly am quite saddened by my experience so far. I have developed back and hip pain since sleeping on the mattress, which is something I've never experienced before. I thought perhaps it was strenuous activity but I was out of town for about a week and noticed that the pain started to subside when I was sleeping on the hotel bed.
I want to be honest so that this review can be helpful for product development. I loved the buying experience and appreciated the people in the Seattle store, but I am quite disappointed by my experience so far and am unsure if I will be keeping the mattress. It is far too firm and causing body pain :(
I want to be honest so that this review can be helpful for product development. I loved the buying experience and appreciated the people in the Seattle store, but I am quite disappointed by my experience so far and am unsure if I will be keeping the mattress. It is far too firm and causing body pain :(
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, November 11, 2019
Hi there, thank you taking time to write a review to share your experience with us. Our goal has always been to help others wake up better, so we’re sorry to hear you’ve been struggling to get comfortable on your mattress. We definitely want to hear more about your situation to see how we can help. If you haven't already, please reach out to us directly at support@tn.com or 877-842-2586 so we can discuss possible solutions or next steps!
Written by a customer while visiting Tuft & Needle
Posted by: Justin M
from Tulsa, OK
Gender:Male
Verified Purchase:Yes
I had hit a breaking point with my old mattress. I had not slept a full night in months, and my back/neck hurt every day. I was so discouraged because all these other mattresses I looked at were SO expensive. Took a chance on T&N and THANK GOD! It has been amazing.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
Verified Purchase:Yes
I’m very happy with my original Tuft & Needle mattress! So far/so good! Easy set up and much easier to put the fitted sheets on than my old heavy pillow top Beauty Rest, I really struggled putting fitted sheets on my for the last few years, but the original Tuft & Needle is very easy to make up!
I’m HAPPY!!
I’m HAPPY!!
Written by a customer while visiting Tuft & Needle
Posted by: SHernan
Verified Purchase:Yes
Very comfortable!
Written by a customer while visiting Tuft & Needle
Posted by: Ashley123
from Tennessee
Gender:Female
Verified Purchase:Yes
Very comfortable, good value, easy shipping and unboxing
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Fort Smith, AR
Gender:Female
Verified Purchase:Yes
Best mattress I have ever slept on! I am planning to purchase another one for my spare room!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DChoi
Gender:Female
Verified Purchase:Yes
This mattress is surprising - it’s both firm and soft in a way that gives comfy support. I’m impressed.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Drama M.
Gender:Male
Verified Purchase:Yes
Great mattress for the price! I sleep so much better now!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle