Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: KH&MH
Verified Purchase:Yes
While the mattress itself seems high quality, it is firmer and less comfortable than we anticipated. We understand that there is a break in period, but the regular back pain we both seem to be experiencing is making us consider returning this mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 24, 2019
Hi there, thank you for taking the time to review your purchase. We’ve designed our mattresses to be universally comfortable for all sleepers. T&N Adaptive Foam was created to cradle pressure points while providing optimum support for your neck and spine. We’re sorry to hear this has not been your experience with our Original mattress and will definitely pass your feedback along to our product team. If you haven’t already, please reach out to us at support@tn.com or call 877-842-2586 to troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: happy sleeper in NYC
Verified Purchase:Yes
these guys have fantastic service. I emailed with a question/issue on the weekend and received a call back from them that same day- a sunday. they resolved everything. the matress is great also!
Written by a customer while visiting Tuft & Needle
Posted by: KrystleG
from Phoenix AZ
Gender:Female
Verified Purchase:Yes
Affordable and so comfortable! This is our 3rd T&N mattress we’ve purchased because we love the product so much!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Haykevkat
from New York, NY
Gender:Male
Verified Purchase:Yes
My third purchase. Good quality, comfortable mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Oly G
from Glendale, CA
Gender:Female
Verified Purchase:Yes
Great feeling mattresses at a reasonable cost. I will purchase only Tuft & Needle mattresses moving forward.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: The Wilders
Verified Purchase:Yes
Outstanding mattress and easy delivery and set-up.
Written by a customer while visiting Tuft & Needle
Posted by: Jay P
from Sunnyvale
Verified Purchase:Yes
Mattress very uncomfortable. Backpain doubled after starting to sleep on this.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 24, 2019
Hi there, we appreciate you taking time to write a review to share your experience. Our goal has always been to help others wake up better, so we're sorry to hear you’ve been struggling to get comfortable on your Original mattress. We definitely want to know more about your situation to see if we can help. If you haven't already, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: Robbie H
Verified Purchase:Yes
I bought this mattress because it was highly recommended by my brother who said you couldn’t beat it for the price. I am 27 years old and I am in great shape. My back has never hurt so bad in my life after sleeping on it for two months. I am a back sleeper but I can not get comfortable until I lay on my stomach, which I cannot fell asleep on. Finally I get so tired I can roll on my back and fall asleep. I would not recommend it to anyone.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, October 24, 2019
Hi there, thank you for taking the time to share your thoughts with us. We’re sorry to hear you've been struggling to get comfortable on the Original mattress. If you haven't already, please reach out to us at support@tn.com or 877-842-2586 so we can troubleshoot.
Written by a customer while visiting Tuft & Needle