Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Queen - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Queen - White
Posted by: Karen Sleeping well
Verified Purchase:Yes
Another great night sleep. Our family had 4 mattresses already so my daughter wanted one too. She loves it
Written by a customer while visiting Tuft & Needle
Customer Rating
1
After 7 years... kills your back
on October 24, 2022
Posted by: Anonymous15151515151
The mattress was great for the first 4-5 years. However, as the years passed, I noticed my husband and I both getting pretty bad lower backaches. Reached a point at 5am one morning where my back hurt to the point of waking up and I slept on the couch. It might be the foam just slowly dissolving over time. My back does not hurt anymore with a new spring mattress. It's a really poor investment for the price point- beware.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, November 3, 2022
Hi there! Thank you so much for your feedback and candor. We have high expectations when it comes to quality and we don't want you to feel stuck with something you don't love, especially if it causes you discomfort! You can always reach out to us at 877-842-2586 or support@tn.com and we'd be happy to look at it from a warranty perspective! Feel free to reach out with any other questions or concerns you may have. We're happy to help!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
feels great in the very beginning then increasing pain every morning
on January 22, 2023
Posted by: Food
from Chicago
Gender:Female
We were happy in the beginning only for about 4 years then we started experiencing bad and neck back pains waking up every morning. My husband and I are not large people, and this mattress has not held up at all. We didn't bother to deal with finding another mattress during the pandemic. We are so disappointed, we wake up after terrible nights sleep in pain on the same spot no matter how we rotate the mattress, we are going to get rid of this mattress and it's a shame.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 24, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't withstood the test of time and is causing you both discomfort. We strive to provide quality sleep for years to come and are happy to assist however we can. We back all of our mattresses with a 10-year limited warranty, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team would be more than willing to help! Thanks again for sharing your experience, we hope to hear from you soon. Let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Charanjeev Kapoor
from CT
Gender:Male
Verified Purchase:Yes
Well made high quality product but too soft and squishy. Also gets hot at night due to heat trapping..Still trying to adapt to the ‘lack’ of firmness..
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, April 24, 2023
Hi Charanjeev! Thank you for your insight, we're sorry to hear the mattress is a bit too soft and hot for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Theresa M
Gender:Female
Verified Purchase:Yes
Best sleep in years! Sensation like a zero gravity chair, but on memory foam and firm! It's confusing how amazing this mattress is. If you're on the fence, jump off and buy this mattress. They have a guarantee so you can only win.
Written by a customer while visiting Tuft & Needle
Posted by: ACW Florida
from Tampa FL
Gender:Male
Verified Purchase:Yes
I had previously owned a T&N mattress and knew they were very comfortable. This new one is no exception. I find it perfect as a stomach sleeper and my partner finds it just right for back and side sleeping.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Odiya
Verified Purchase:Yes
Unfortunately, after purchasing two Tuft and Needle mattresses in the past, this latest one is terrible! It feels like a cheap piece of foam covered with cloth with no support whatsoever. It’s so much lighter in weight than my others I couldn’t believe it was made by the same company. I will be returning this.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi Odiya! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress seems to have no support, and appreciate you providing those photos. We strive to provide quality sleep for years to come and back our products with a 100-Night Sleep Trial as well as a 10-year limited warranty. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, if you haven't already, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: T.N.
Gender:Female
Verified Purchase:Yes
I really wanted to love this mattress but it wasn’t firm enough for me. There is a plush layer on top that I didn’t like. After a few weeks, I noticed it sloped on the one side. I am 5’6” and 135 lbs. Maybe I got a dud? Other people have said they love the mattress…so maybe it’s just me?
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, May 12, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't held up well over time and is a touch too soft. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. You also don't have to feel stuck with something you don't love and can utilize the 100-Night Sleep Trial if you'd prefer to return. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle