Customer reviews from lg.com
LG - gram 17 Ultra lightweight Laptop - Intel Evo Platform 12th Gen Intel Core i7 - 32GB RAM - 2TB NVMe SSD - Gray
Average customer rating
4.2
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
28
4 Stars
12
3 Stars
1
2 Stars
1
1 Star
5
Customer Reviews for LG - gram 17 Ultra lightweight Laptop - Intel Evo Platform 12th Gen Intel Core i7 - 32GB RAM - 2TB NVMe SSD - Gray
Posted by: hhigh
from Bel Air, Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this laptop about a month ago, and I'm very glad I did! When I bought it, I liked that it was very light. And when I received the laptop, it felt a lot lighter than I expected. It's effortless to carry around and travel with. On top of that, the laptop is high-speed and smooth. I'm super glad that I got it!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Beautiful screen, super light weight and fast.
on March 23, 2023
Posted by: Jeanne123
from San Diego County
Verified Purchase:Yes
I bought the LG gram to replace my Dell Inspiron Windows 8.1 no longer supported laptop. The LG is lighter and has a really clear glare free screen. The LG is super-fast and it has facial recognition that works very well to unlock it. I am having a bit of trouble with the new Outlook e-mail which is not LGs fault. I wish there were a CD /DVD ROM drive to listen to my CDs and watch my movies when up in the mountains and where there isn't great internet to stream a movie. That doesn't happen very often, so the light weight is a benefit for anyone who has to carry the computer with them. I would recommend the LG gram for those reasons. The new WIndows 11 LG computer required me to purchase a replacement printer for the Dell Printer I had that was compatible with Windows 8.1 but not Windows 11. I wish LG made printers as well.
Pros: Quality, battery, Style/Design, camera, Performance
Quality
5
Features
4
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, March 23, 2023
Hi!
Thank you for your recommendation for the LG gram 17” Lightweight Laptop! We appreciate you pointing out all the features that make it work for you! Enjoy the portability, durability, and IPS display! Should you ever need support, we're available on social media! Feel free to direct message us on Twitter (@LGUSSupport) or private message us on Facebook (@LGUSA). ^Chris
Thank you for your recommendation for the LG gram 17” Lightweight Laptop! We appreciate you pointing out all the features that make it work for you! Enjoy the portability, durability, and IPS display! Should you ever need support, we're available on social media! Feel free to direct message us on Twitter (@LGUSSupport) or private message us on Facebook (@LGUSA). ^Chris
Written by a customer while visiting lg.com
Posted by: dpotter21
from Bridgewaater, NJ
Verified Purchase:Yes
I wouldn't have believed it if I didn't have and use it. This machine is so thin and light tiy might not expect much, but it's fast, it's powerful, with a clean crisp display that rivals desktops. Highly recommended!
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, March 26, 2023
It's our pleasure to provide the best possible service to our customers, and we're glad this commitment was reflected in your experience using the LG gram 17” Lightweight Laptop, Intel® 12th Gen Core® i7 Evo™ Platform, Windows 11 Home, 16GB RAM, 512GB SSD, Gray, model 17Z90Q-K.AAC7U1. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Not Tech Savy
Verified Purchase:Yes
Everything seems to be going great...very easy transition.
Pros: ease of use, Style/Design
Quality
4
Features
4
Value
5
Response from lg.comBy Tanisha, social/LG, April 11, 2023
We want to say a great big thank you for your committed support of the LG Brand, as thus we strive to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha
Written by a customer while visiting lg.com
Posted by: pmfrench
from Wichita, KS
Verified Purchase:Yes
This laptop is so lightweight, runs so quickly and I am very happy to have picked this model. I used the 10-key quite often and use this laptop for my business as well as my personal use.
Pros: ease of use, battery, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JWJR1111
from Brighton, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fantastic display and overall performance. Super light weight!
Pros: battery, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Theresa2229
from Fayetteville, NC
Verified Purchase:Yes
I love this laptop. I wanted a large screen and LG definitely delivered! The facial recognition is a great feature, just open the laptop and it recognizes you immediately unless you’re in low lighting. The only negative thing I can say so far is the keypad is slightly loud. So if you’re in a library you can hear the clicking of your keys. But the laptop is so lightweight that I don’t care about the loud clicking of the keys. The laptop was pricey but it was worth every penny. I called tech support the day I received it because I had issues setting it up and their tech support was so much better than the other brand that I had to replace. I purchased an LG so that I wouldn’t have to deal with the Other computer company’s tech support and I’m glad I made that choice. Great laptop and great tech support! Can’t beat it! Get one now. You won’t regret it.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jay Pea
from WA
Verified Purchase:Yes
So far, I'm loving the speed!
The laptop I'm retiring due to a failing screen, should have been retired at least two years ago as it has been a dog for far too long, but I keep trying to make things work that just don't. The replaced Laptop is 9 years old...
My less than 5 star is because there needs to be a comprehensive packaged "how to" transfer everything instruction that comes early in the process and well defined with each new PC (think something in the box that the laptop come in).
Because I am untrusting of methods I have tried in the past, I did not use your transfer tool that "eventually" popped up on-screen until I was well into transferring things manually. On a prior PC transfer the tool did not function properly and I had to transfer files manually anyway.
I did not go back and try to start over. I don't know if the transfer tool would have worked now, but because of my prior experience I was leery.
The laptop I'm retiring due to a failing screen, should have been retired at least two years ago as it has been a dog for far too long, but I keep trying to make things work that just don't. The replaced Laptop is 9 years old...
My less than 5 star is because there needs to be a comprehensive packaged "how to" transfer everything instruction that comes early in the process and well defined with each new PC (think something in the box that the laptop come in).
Because I am untrusting of methods I have tried in the past, I did not use your transfer tool that "eventually" popped up on-screen until I was well into transferring things manually. On a prior PC transfer the tool did not function properly and I had to transfer files manually anyway.
I did not go back and try to start over. I don't know if the transfer tool would have worked now, but because of my prior experience I was leery.
I also love the battery life. I have often been using battery power just because of the long life compared to my old PC.
Had an issue with a popup/link that locked up my PC and had audio and writen text that said not to shut down my PC and call Microsoft to resolve a security issue, but since I'm not using any Microsoft protection, I assumed it to be a hoax and did a shutdown and restarted the PC with no problem. I ran a quick scan and I'm in the process of running a full scan just to be sure.
Can you ask me again in about 2 weeks how things are going?
Can you ask me again in about 2 weeks how things are going?
Pros: battery, Features/Settings, Performance
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com