Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
286
4 Stars
87
3 Stars
25
2 Stars
10
1 Star
12
92%of customers recommend this product.
(
357 out of
389)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Posted by: Sinboxer
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overpriced for starters and you actually need to grab your phone and connect to the app for it to register usage 👎🏻
Written by a customer while visiting philips.com
Customer Rating
3
Useful While It Lasted...
on October 3, 2025
Posted by: Kipper22
Gender:Female
This was my first "adult money purchase" a few years ago and I was thrilled about it. However, not longer after receiving it the gold band where the toothbrush head connects with the the base fell off. Three years later, since I had a hard time keeping the water from collecting there after brushing, the rubber gasket where the toothbrush head is attached started growing mold. I tried to stop this from happening with different tactics to dry and disinfect after use, but it did not work. The mold moved downward into the base of the toothbrush and I ended up cutting the rubber gasket in desperation. I realize some may lecture me about doing this because it rendered the toothbrush unusable a few weeks later but I chose malfunctioning toothbrushes over mold near my mouth. I am downgrading to a different sonicare and hoping that if it happens again I don't have to replace it soon.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Great Until It Stopped Working - Don't Buy
on October 22, 2025
Posted by: Hal2025
It stopped working just short of two years. When it worked, I really enjoyed it, and this wasn't my first Sonicare toothbrush. For the price point, I expected better quality. I would highly recommend purchasing a cheaper version or a different brand; it's not worth the money to replace it every couple of years. There are no replacement parts for the handle, so you will need to rebuy the entire item. Such a disappointment!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Deeply Flawed Product That Doesn't Last
on October 23, 2025
Posted by: jsifre
I have been using Sonicare toothbrushes for roughly 15 years and the once high quality is at an all-time low. I have had this toothbrush replaced 5+ times because the metal shaft that holds the head in place inevitably shakes itself loose. Sometimes it lasts a year, sometimes it lasts a few weeks, but it will happen and it makes the toothbrush unusable.
It's unacceptable for a top of the line model, let alone any model within the Sonicare product line, to not last more than a few weeks or months.
I would not recommend purchasing this product.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com