Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
286
4 Stars
87
3 Stars
25
2 Stars
10
1 Star
12
92%of customers recommend this product.
(
357 out of
389)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Customer Rating
1
No charger replacement.
on July 13, 2023
Posted by: No electrons
Gender:Male
There is not a replacement charger for this toothbrush!!
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, July 17, 2023
Hi there,
Thank you for taking the time to share your review with us. We're sorry to hear that you're facing trouble finding a replacement charger. Unfortunately, the product is not available for purchase on our website. Kindly check with our trusted local retailers.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your review with us. We're sorry to hear that you're facing trouble finding a replacement charger. Unfortunately, the product is not available for purchase on our website. Kindly check with our trusted local retailers.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Thom LM
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had Sonicare toothbrushes before, and this time I switched back to Sonicare from an Oral B. Sonicare wins hands-down. The app helps ensure that you don’t miss a spot while brushing, which is a nice perk. What I love about this model above the other Sonicare options is that there are no seams around the buttons for gunk to build up in. The buttons are seamless and touch-sensitive. I’m also a huge fan of this new brush head and feel that it gets my teeth cleaner. Finally, this brush holds a charge better than older models, and FAR better than my top-of-the-line Oral B model, (I can easily yet 25 days on a full charge, brushing 3x a day)!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Nice toothbrush but does not last
on October 24, 2023
Posted by: Beacher
Gender:Male
I have had two model 9900’s now back to back. After about 12 months, the first one suddenly became very loud and did not seem to be working as well. When I removed the detachable head I discovered the metal center rod that extends from the base into the brush head to power the head seemed to be “loose”, moving around too easily. Clearly something had broken or dislocated inside the handle. I returned this unit and received a new one. The new one did exactly the same thing after about four months. I love the brush, when it works. It is quiet and the charge lasts a significant amount of time. Plus for longer trips it is easy to recharge using the smart travel case. Bu the delicacy of the unit is too much to put up with.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, November 6, 2023
Hi Beacher,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with our Sonicare toothbrush. Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. Also, if you turn on your toothbrush without a brush head, it will make more noise. Always ensure that a brush head is attached to your toothbrush. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your experience with our Sonicare toothbrush. Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. Also, if you turn on your toothbrush without a brush head, it will make more noise. Always ensure that a brush head is attached to your toothbrush. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
quality issue with handle tip - makes a loud sound
on August 4, 2025
Posted by: loyalnomore
Gender:Female
Second time i'm submitting a warranty repair for this product in less than a year. The handle tip is loose creates a very loud buzzing sound. . I have sent both of my toothbrushes to phillips for warranty replacement and hopefully, identification of the underlying recurrent cause. This is a quality issue that has not been addressed or satisfactorily addressed. My husband bought a significantly cheaper version of this brush several years ago and has had zero issues. I previously had a sonicare for 15+ years without any issues at all.
Dont need the high tech bluetooth functions. Just need a brush that works consistently and long term.
Dont need the high tech bluetooth functions. Just need a brush that works consistently and long term.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 5, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Sampson
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do not like the fact that he keeps changing the intensity setting from Low to medium or high. I have very sensitive teeth. I know when I need to change the intensity. It makes my mouth hurt when you change it from low to medium or high. I will brush my teeth for 6 to 8 minutes using your app and it still says my teeth are not clean enough. Come on. They are plenty clean. I do not know what else to do. I will brush them 2 to three rounds and that is it.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Seems like a great electric toothbrush
on February 10, 2021
Posted by: Mamakell
Gender:Female
[This review was collected as part of a promotion.] I like this toothbrush, but am not in love with it. I think it’s a great toothbrush. It seems like it cleans well. It has a great charging system, easy to set up and use. My concern, and why I took off a star, is that it seems to go only one speed and that’s a bit too fast. You brush and if it happens to slip out of your mouth for any reason, toothpaste splatter goes everywhere. I do like how it glows at the bottom if you’re brushing too hard, which I tend to do a lot and never realized. All in all it’s a great brush and seems like it cleans well!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Expensive / Poor performance
on January 6, 2024
Posted by: gammaeta
Gender:Male
Does a poor job of tracking coverage by area. Had trouble with app after using for only a few months. Has a difficult time occasionally connecting to toothbrush
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, January 6, 2024
Hello there,
Thank you for your valuable feedback. We're sorry to hear that you are facing an issue with your Philips Sonicare app.
If your toothbrush does not connect with the Philips Sonicare app, follow these steps: Ensure that your toothbrush is fully charged. Check that your phone’s operating system and the app are updated. Activate Bluetooth on your mobile device. Hold your toothbrush and mobile device close together. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle. Open the Sonicare app. If your toothbrush still does not connect when you open the app, unpair/forget your toothbrush in your phone’s Bluetooth settings. Restart the Sonicare app to re-pair your device. Clearing the Bluetooth cache on your mobile device may also resolve connectivity issues. Further, we are also sorry to hear that you are not satisfied with the app's ability to track the coverage area. In this case, or if you are still facing connectivity issues with your app, please reach out to us via social media.
We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry if you don't use social media; you can also contact us via the contact page: www.Philips.com/contact.
Hope to hear from you soon.
Kind regards,
Philips Consumer Care
Thank you for your valuable feedback. We're sorry to hear that you are facing an issue with your Philips Sonicare app.
If your toothbrush does not connect with the Philips Sonicare app, follow these steps: Ensure that your toothbrush is fully charged. Check that your phone’s operating system and the app are updated. Activate Bluetooth on your mobile device. Hold your toothbrush and mobile device close together. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle. Open the Sonicare app. If your toothbrush still does not connect when you open the app, unpair/forget your toothbrush in your phone’s Bluetooth settings. Restart the Sonicare app to re-pair your device. Clearing the Bluetooth cache on your mobile device may also resolve connectivity issues. Further, we are also sorry to hear that you are not satisfied with the app's ability to track the coverage area. In this case, or if you are still facing connectivity issues with your app, please reach out to us via social media.
We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry if you don't use social media; you can also contact us via the contact page: www.Philips.com/contact.
Hope to hear from you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Great tool, with one exception.
on April 9, 2025
Posted by: KLJS
Gender:Female
I love these products! This one is my fourth toothbrush. One big miss in the design of the travel case is it isn't possible to store the toothbrush, brush head, AND brush head cover in the travel case. Either the brush head with the cover has to travel separate, or the brush head cover is separate. Please change the travel case to allow the brush head with the cover to fit in the travel case with the toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com