Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(428 Reviews)
Rating breakdown 428 reviews
5 Stars
289
4 Stars
89
3 Stars
27
2 Stars
11
1 Star
12
92%of customers recommend this product.
(
360 out of
393)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Posted by: Thorendarlv
from Las Vegas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The tech is good but the software is a night mate:
1. Philips cheats on the cycles for the head brush replacement
2. The software hardly detect some part of your mouth when you brush so you always have to add extra brushing just because the software does not detect anything
But the tech is good: well used there is very little to no plaque forming .
1. Philips cheats on the cycles for the head brush replacement
2. The software hardly detect some part of your mouth when you brush so you always have to add extra brushing just because the software does not detect anything
But the tech is good: well used there is very little to no plaque forming .
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Bright Smile
from Delaware
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love Sonicare and have been using their high quality products for years. However, the Prestige is most definitely a step up. All the high quality performance of the Diamond Clean and more. I found that the Prestige is actually even more compact than the Diamond Clean which is actually a great product it’s self. The Prestige is more compact while using it and the wonderfully redesigned carrying case offers a more compact and sleek design also. The Prestige is essential to my amazingly bright smile!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Customer001
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product has added a touch of luxury to my daily routine, and my teeth have never felt cleaner! The USB-C charging capability is so convenient! Love this toothbrush!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Love love love
on February 9, 2024
Posted by: Agingtarantula
from New York
Gender:Male
[This review was collected as part of a promotion.] Love it, it’s amazing the best electric toothbrush ever. It is a pricey investment but knowing it works.the app is so useful it’s one of the very few apps that you could say actually help with life always will purchase and will recommend to EVERYONE
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Product is good when it works
on December 28, 2024
Posted by: Very Angry customer
from New york
Gender:Female
this product would have been good if the app works. it doesn’t sync properly. Seven out of 10 i cannot use the app because it doesn’t work. I am annoyed. I spent too much money on this for not to work as advertised.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Sinboxer
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overpriced for starters and you actually need to grab your phone and connect to the app for it to register usage 👎🏻
Written by a customer while visiting philips.com
Customer Rating
2
Great Until It Stopped Working - Don't Buy
on October 22, 2025
Posted by: Hal2025
It stopped working just short of two years. When it worked, I really enjoyed it, and this wasn't my first Sonicare toothbrush. For the price point, I expected better quality. I would highly recommend purchasing a cheaper version or a different brand; it's not worth the money to replace it every couple of years. There are no replacement parts for the handle, so you will need to rebuy the entire item. Such a disappointment!
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, October 23, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Pete56
from Merced CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would have given a 5 Star, however, when brushing the app does not recognize me brushing on some quartering and request touch ups. Sometimes it will recognize all areas and say complete clean. I am not sure if it is a flaw in the AI Brush or the App. I ignore it when it does it because I am fully aware when brushing all my teeth.
I had this toothbrush in Champagne color stolen by TSA in August and turned around and purchased the Black color one to replace it and remind me when I travel not to trust TSA. So in the length of time using this brush will include both brushes.
I would recommend this to a friend!
Written by a customer while visiting philips.com