Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
286
4 Stars
87
3 Stars
25
2 Stars
10
1 Star
12
92%of customers recommend this product.
(
357 out of
389)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Customer Rating
1
This Toothbrush Should be Offered in White
on February 16, 2024
Posted by: PickyBrusher2
Gender:Male
I do not care for the color options of the Prestige 9900. I would much rather prefer a white toothbrush, which better matches my bathroom and other oral health products. White toothbrushes are easier to clean and remain looking new longer. I would buy one immediately if they offered white. I do not care for the champagne or dark color options.
Written by a customer while visiting philips.com
Customer Rating
5
Upgraded look and feels great brushing
on February 10, 2021
Posted by: Header
Gender:Female
[This review was collected as part of a promotion.] This sleek looking tooth brush is amazing. It’s pink to easily tell it’s mine from my husbands. Battery life is fantastic and it comes with a really nice leather charging case unlike those bulky plastic ones. The brush head is impressive, leaving my mouth feeling like I walked out of the dental office for a cleaning. I also received compensation for trying out this brush! What a win win!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Absolutely amazing toothbrush!
on February 12, 2021
Posted by: Grace711
Gender:Female
[This review was collected as part of a promotion.] This is an absolutely amazing toothbrush. First of all, the black color is very sleek and classy. It also works incredible. After even just the first use, my teeth had that wonderful clean feeling like just after leaving the dentist. It also has an ultra convenient charging traveling case. It really is the best rechargeable toothbrush I’ve ever used.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
My New Favorite
on February 12, 2021
Posted by: PinkSky1
Gender:Female
[This review was collected as part of a promotion.] I am thrilled with this toothbrush; it's the best one I've ever had. The first thing I noticed was how much I like the way it looks. It's modern and stylish, and looks nice on my countertop. The charger is small, and the toothbrush fits in it securely so it won't tip. It even has a really cute case included so I can travel with it. The pressure is a good speed; it's not too hard when I brush, but leaves my mouth and teeth feeling really clean. Very impressed! I have received compensation as part of the product test.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent toothbrush
on February 12, 2021
Posted by: Traveler1234
Gender:Female
[This review was collected as part of a promotion.] I have been using this toothbrush for 2 weeks now and I love it.
The design is very beautiful and sleek. It comes with an elegant travel case which matches the color of your toothbrush.
The on/off button is much better than the previous models. You don’t need to push it, you just have to touch it.
The new toothbrush head works wonderfully, my teeth feel cleaner and my gums are not so sensitive. I love the new SenselQ technology which let’s you know if you are putting too much pressure on your teeth.
Overall, I love this toothbrush and I highly recommend it.
I have received compensation as part of the product test.
The design is very beautiful and sleek. It comes with an elegant travel case which matches the color of your toothbrush.
The on/off button is much better than the previous models. You don’t need to push it, you just have to touch it.
The new toothbrush head works wonderfully, my teeth feel cleaner and my gums are not so sensitive. I love the new SenselQ technology which let’s you know if you are putting too much pressure on your teeth.
Overall, I love this toothbrush and I highly recommend it.
I have received compensation as part of the product test.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
My teeth have never felt cleaner
on February 13, 2021
Posted by: Draps82
Gender:Male
[This review was collected as part of a promotion.] This toothbrush makes your teeth feel like you just left the dentist. Easy to use, nice looking brush on top of it. Highly recommend.
For full disclosure, I am being compensated for my reviews of this product.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
The product didn’t meet up the expectations
on February 10, 2022
Posted by: KittyC
Gender:Female
[This review was collected as part of a promotion.] There’s a gap between the brush and the handle so water is running into and the charger base is no level well enough for charging.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , February 14, 2022
Hello,
Thanks for writing this review. We appreciate your feedback! While we understand your concern regarding the gap, this is completely normal and even necessary. This is because the brush head must be free to move in order to deliver the vibrations needed to clean your teeth. However, the brush head should not be loose and slip off your toothbrush easily. If this occurs, please contact us for further assistance. Regarding the charger, we're not sure we understand what you mean, but we're happy to take a closer look!
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for writing this review. We appreciate your feedback! While we understand your concern regarding the gap, this is completely normal and even necessary. This is because the brush head must be free to move in order to deliver the vibrations needed to clean your teeth. However, the brush head should not be loose and slip off your toothbrush easily. If this occurs, please contact us for further assistance. Regarding the charger, we're not sure we understand what you mean, but we're happy to take a closer look!
Please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: PAL44
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product performed well but not for long before the brush head began to wobble and make a lot of noise. I am very disappointed because I paid a lot more for this model and hoped it would last longer. I had to buy a cheaper unit to re[lace it since they have to be replaced so often because there is no way to service them that I know of.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 15, 2022
Hi,
Thanks for reaching out to us regarding your Sonicare toothbrush. We are very sorry to hear of the issue and hope we can help! Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. If the issues persists, kindly replace the current brush head with a new Philips brush head and try again. We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Sonicare toothbrush. We are very sorry to hear of the issue and hope we can help! Ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. If the issues persists, kindly replace the current brush head with a new Philips brush head and try again. We hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com