Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
286
4 Stars
87
3 Stars
25
2 Stars
10
1 Star
12
92%of customers recommend this product.
(
357 out of
389)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Customer Rating
3
The case is a deal breaker
on October 16, 2022
Posted by: SomeRandomGuySeattle
Gender:Male
Upgraded from diamond clean to prestige for the cool case but the case for prestige has a fatal flaw. It can’t store the toothbrush head with the plastic cover on. The case won’t close. Really unfortunate since leaving the brush head unprotected leaves it exposed to dust and random insects during travel. The alternative is I have to deconstruct the brush after every use to store it in the case. Wish they thought through the function before going all in on the form.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 19, 2022
Hi, Tomes. Thanks for sharing your feedback with us. We are sorry to hear you are having trouble with closing the travel case of your Sonicare. We’d like to try our best to improve, and would like to thank you for taking the time to share your experience with us. We love to help you out in any way we can and are available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can reach out to us via the contact page on our website here:
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA
Our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: Croyden
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It cleans your teeth good but it doesn’t last long
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, July 31, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you to have with your Sonicare toothbrush. Cleaning your toothbrush and brush heads regularly improves their lifespan and performance. Clean your toothbrush after use by rinsing your brush head and bristles. Wipe the handle with a damp cloth. Also, you can sanitize your toothbrush head daily using the Philips Sonicare UV Brush Head Sanitizer, which removes 99% of all bacteria from your brush heads. Additionally, we recommend carrying out a detailed weekly cleaning session by just following the steps: Remove the brush head and rinse the bottom of the brush head and metal shaft with warm water. Wipe the entire handle with a cloth and make sure to wipe around the top seal (around the metal shaft), the buttons on the handle, and the bottom of the toothbrush. Wipe the entire surface of the handle with a wet cloth. Please refer the following video which will guide you to clean your toothbrush https://www.youtube.com/watch?v=PDDCQ4EyIVY.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you to have with your Sonicare toothbrush. Cleaning your toothbrush and brush heads regularly improves their lifespan and performance. Clean your toothbrush after use by rinsing your brush head and bristles. Wipe the handle with a damp cloth. Also, you can sanitize your toothbrush head daily using the Philips Sonicare UV Brush Head Sanitizer, which removes 99% of all bacteria from your brush heads. Additionally, we recommend carrying out a detailed weekly cleaning session by just following the steps: Remove the brush head and rinse the bottom of the brush head and metal shaft with warm water. Wipe the entire handle with a cloth and make sure to wipe around the top seal (around the metal shaft), the buttons on the handle, and the bottom of the toothbrush. Wipe the entire surface of the handle with a wet cloth. Please refer the following video which will guide you to clean your toothbrush https://www.youtube.com/watch?v=PDDCQ4EyIVY.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Minnoo
Verified Purchase:Yes
My daugter with 2 kids, did not get adult teeth and only has baby teeth. So bought it as a christmas gift for her. She loves it and said it feels like a massage for the teeth. After hearing her, I bought one for myself also after the New Year.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Top of the top toothbrush!
on October 14, 2024
Posted by: Frederika123
Gender:Female
Philips Sonicare Prestige is not only sleek and stylish, but also gives me the clean feeling after I brush. The charging travel case also makes it easy to take with you while you travel. I highly recommend this toothbrush and it makes the perfect gift for family or friends!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Clean Teeth
on February 10, 2021
Posted by: Skagman
Gender:Male
[This review was collected as part of a promotion.] It took a little getting used to on the first try (the vibrations caused an initial tickle that caught me by surprise). However, after the initial adjustment, I found the toothbrush provided my teeth with a really clean feel. More clean than my usual manual toothbrush. The timing function that stops the vibration to indicate to move the brush to another sector of your mouth is really helpful. I'm finding that I brush my teeth longer now based on using this toothbrush. I also appreciate the feature that briefly stops the vibration and the bottom of the handle turns purple briefly to indicate that I am pressing too hard on the toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Superb cleaning and beautiful design
on February 10, 2021
Posted by: Glam24
Gender:Female
[This review was collected as part of a promotion.] I have received compensation as part of the product test for this model. I have always loved Sonicare but this new model puts my old one to shame. The color and design is extraordinary and sleek. The connectivity is such a compelling concept. The brush is gentle but provides effective cleaning at multiple levels. I really like having a charging case for travel. It is useful because the case can be charged ahead of time and eliminates the need to bring a separate charger.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Sleek design!
on February 10, 2021
Posted by: Nik23
Gender:Female
[This review was collected as part of a promotion.] Great toothbrush. I’m a Sonicare fanatic and have been for years, but with how sleek and beautiful this design is, it makes it so much nicer to store on my bathroom counter. My teeth feel clean and I have no complaints. Plus, a beautiful travel case.
I would recommend this to a friend!
Response from philips.comBy Consumer care, March 30, 2021
Hi there,
Thank you for your sharing feedback with us. We are happy to hear that you are one of our beloved Sonicare fanatics! If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon! :)
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are happy to hear that you are one of our beloved Sonicare fanatics! If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon! :)
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
The tooth brush gets my mouth clean
on February 10, 2021
Posted by: Gabba
Gender:Female
[This review was collected as part of a promotion.] I have The opportunity to retrain how I clean my mouth. I like the beeps it gives to move on to another part of my mouth. The head is small enough to reach the back of my teeth. My gum line feels good after brushing because if the sonic motion. My breath feels fresher and I don't have to try so hard.
I would recommend this to a friend!
Response from philips.comBy Consumer care, March 30, 2021
Hi there,
Thank you for your sharing feedback with us. We are appy to hear about this. If you happen to have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are appy to hear about this. If you happen to have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com