Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
286
4 Stars
87
3 Stars
25
2 Stars
10
1 Star
12
92%of customers recommend this product.
(
357 out of
389)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Posted by: LaJacmelienne
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only thing I don’t love is how you have to change the way you brush your teeth to suit the toothbrush. I’ve never brushed my teeth in quarters before. I would’ve preferred some leeway as to how I brush them. Maybe an option for brushing them
I’m halves instead?
Also, I wish the toothbrush itself was quieter.
Other than those two things, love my toothbrush.
I’m halves instead?
Also, I wish the toothbrush itself was quieter.
Other than those two things, love my toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: EtB1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to figure out the codes for speed and pressure.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Does not clean well
on February 15, 2021
Posted by: JoneZee
Gender:Male
[This review was collected as part of a promotion.] No matter I do with this brush it does not clean well. I've tried moving it faster and slower. Applied more and less pressure. Angling it more. It does not leave my teeth feeling totally clean. I don't know if it is the unit or head that is doing this
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 29, 2021
Thanks for your comment. We're sad to hear that your Sonicare does not leave the feeling of totally clean teeth. Please contact our colleagues on Facebook (Philips) or Twitter (@PhilipsCare). They will be more than happy to assist you further with any questions regarding the brushing.
Written by a customer while visiting philips.com
Customer Rating
1
Disappointed
on November 26, 2021
Posted by: Disappointed1004
The app never works and toothbrush cannot be connected to the app. Too much money to spend if it doesn’t work with the app.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Cleans great, breaks early
on November 15, 2022
Posted by: AnnoyedCleanTeeth
The toothbrush itself cleans great, by far the best one I have ever used. The downside is it broke less than a year in, it makes a sound but doesn't vibrate the head. 3 Months later I'm still waiting for the RMA... Buy a cheaper one, they seem to last longer
Response from philips.comBy Philips Consumer Care, November 16, 2022
Hi,
Thanks for your feedback. We are happy to hear your liked your Sonicare. However, it is not good it seems to be defective after only one year. Please see if the problem persists with a new brush head, and check the movement of the metal pin with your finger. If it feels loose, the device may be broken.
In this case, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thanks for your feedback. We are happy to hear your liked your Sonicare. However, it is not good it seems to be defective after only one year. Please see if the problem persists with a new brush head, and check the movement of the metal pin with your finger. If it feels loose, the device may be broken.
In this case, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
4
Product is great having small issues with app
on June 12, 2021
Posted by: Sky puppy
Gender:Female
[This review was collected as part of a promotion.] I really enjoy using this toothbrush. I have found it immensely effective in holding me accountable to good oral hygiene. I’ve been guilty of going to bed without brushing now and then after a particularly exhausting day , I like that the app reminds me if I need to increase frequency and if I’m scrubbing too hard, applying too much or too little pressure. It also shows me in real time, how good I’m brushing in each area and gives me additional time to touch up any areas I may have been less effective on. I also really like that the toothbrush allows me to change how much pressure the brush applies. It also vibrates to let me know if I’m scrubbing too fast or too hard. I like that the app monitors how many uses my brush head has left and allows me to order new ones right from the app. It also gives (access at an additional charge) to have a health professional read your brushing reports and help you with your oral hygiene routine. The only reason I gave 4 stars is because the app constantly disconnected my brush from the app and I would have to go to my Bluetooth settings and “forget” the device and re connect it. In the three weeks of use, I’ve had to reconnect approximately 8 times. The app is supposed to connect to your brush as soon as you turn your toothbrush on, so it would throw off my readings by saying I wasn’t brushing long enough - even though it never appeared to connect. It was reading me turning the brush on and off trying to connect to the app as me brushing for short amounts of time. If it wasn’t for the app I would have given 5 stars. I will update my review as further updates to the app happen and with more use. I received this product in exchange for my honest opinion. All opinions are my own and have not been influenced by anyone.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Vibrations hard to get used to
on February 10, 2021
Posted by: mosaic317
Gender:Female
[This review was collected as part of a promotion.] This device is pretty and the travel case is very attractive, the vibration is a little weird though.
I would recommend this to a friend!
Response from philips.comBy Consumer care, March 30, 2021
Hi there,
Thank you for your sharing feedback with us. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. If you have any further questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Top Notch Oral Care
on June 11, 2021
Posted by: Handsome247
Gender:Male
[This review was collected as part of a promotion.] The Philips Sonicare Prestige 9900 is unlike any electric toothbrush I have ever used. It has a very sleek and stylish design that blew me away before I even turned it on. It comes with a USB-C standard charging base and a portable charging leather travel case. But the part that stole the show for me is the Sonicare app that tracks, times, and provides feedback and suggestions. I had no idea how bad I tend to "scrub" which basically means I was using too much motion and needed to slow down and let the Prestige 9900 do what it was designed to do. After my two minute session, certain areas of my teeth would be highlighted in yellow on the app and would give me the option to add extra time to go back and hit every single area I missed for optimal coverage every session. It even provides encouraging messages and feedback such as, "you rock". There is even a light at the base of the toothbrush which turns purple if you are using too much pressure and a battery shaped indicator near the bottom. The SenselQ technology senses your brushing style and automatically adapts to you by adjusting intensity. I love watching the progress I make in real time on the app and my teeth as well as gums have never felt cleaner and more refreshed.
I have received compensation and was able to keep this product for my honest review.
I have received compensation and was able to keep this product for my honest review.
I would recommend this to a friend!
Written by a customer while visiting philips.com