Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
286
4 Stars
87
3 Stars
25
2 Stars
10
1 Star
12
92%of customers recommend this product.
(
357 out of
389)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Customer Rating
2
Has not performed the way I thought it would
on June 12, 2021
Posted by: Waupaca
Gender:Male
[This review was collected as part of a promotion.] I have been using the Philips Sonicare Prestige 9900 for about 3 weeks and so far I have been unimpressed with its performance. Before I give you the cons, there are a lot of amazing pros: one which is the battery life. I have only had to charge it once over 3 weeks and I tend to brush twice a day. The charger looks great and the travel case charging is very convenient and feels good to be able to carry my brush confidently. I love the way it connects to my phone and being able to change the modes via the app. I really like the modes but at the same time, I wonder if they actually work. Here's what I don't love: First of all, it doesn't read the back of my teeth when I brush and it consistently tells me I am brushing the front when I am actually brushing the back. It also doesn't always connect when it turns on. Every other day I have to "forget the toothbrush" in my Bluetooth and then find it again.
For what the product says it will do, I was underwhelmed so far with how it doesn't read my teeth as I use the app. Other than those few things, the 9900 is intuitive and definitely helps if you have trouble motivating yourself to brush twice a day.
I have received compensation (get to keep the product) as part of the product test.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, July 15, 2021
Hi,
We're sorry to hear you're not satisfied with our product. There are a few ways to fix the problems you're having with the app. In order for it to connect right away, keep your toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing. This might also help with the reading of your teeth.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
We're sorry to hear you're not satisfied with our product. There are a few ways to fix the problems you're having with the app. In order for it to connect right away, keep your toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing. This might also help with the reading of your teeth.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
4
Wonderful luxurious toothbrush
on June 14, 2021
Posted by: sglj3
Gender:Male
[This review was collected as part of a promotion.] I have really enjoyed this toothbrush for the past few weeks. It is well balanced and comfortable to use. I was stunned by the look of it when I took it out of the box, it looks so fancy! I am very pleased with the quality of the cleaning, my teeth feel so smooth and fresh after each brushing.
I did receive this item as part of a product test and get to keep it at the end but my opinions are mine.
I would like to see it include a few heads and not just one. I do like that the travel case is not only protective but also a charger. This would be a real positive if you were taking a long trip and wouldn't need to bring the charging cradle along.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent Upgrade from my old HX6530
on March 18, 2024
Posted by: Avatar180
Gender:Male
I purchased the HX9990/12 NOT as part of a promotion. Rather, I was looking to upgrade from my prior HX6530 which was beginning to have issues holding a charge. As a long-time Sonicare user, I was already aware of the benefits over a manual toothbrush. The HX9990/12 was definitely a worthwhile upgrade, and I especially appreciate the ability to fine-tune the brushing aggressiveness as well as receive instant visual feedback from the Sonicare app. Is this toothbrush a bit pricey? Yes, but for me I feel that I get real value from this investment, so I have absolutely no regrets!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Great but needs some work
on June 13, 2021
Posted by: Verbeean
Gender:Female
[This review was collected as part of a promotion.] I have been using my Philips Sonicare Prestige 9900 for roughly 3 weeks as a product tester (I get to keep the toothbrush). I have learned in the last 3 weeks the things I do and do not like about the toothbrush so far. Below are my pros and cons:
I feel like the orange color on the tip of the toothbrush after brushing can almost look like diluated blood after brushing. I thought I had been bleeding the first time I used the toothbrush. The toothbrush does not make the toothpaste foam and there is even some left as the original form after the two minutes have passed. The toothbrush head does come off during brushing sometimes which can be frustrating.
Pros: I love the look of the toothbrush and that an app is available for brushing tips and tricks. I like that the toothbrush is very quiet and comes with a modern, chic traveling case. I do like the battery life as well. I have yet to need to charge my toothbrush after 3 weeks of use.
I feel like the orange color on the tip of the toothbrush after brushing can almost look like diluated blood after brushing. I thought I had been bleeding the first time I used the toothbrush. The toothbrush does not make the toothpaste foam and there is even some left as the original form after the two minutes have passed. The toothbrush head does come off during brushing sometimes which can be frustrating.
Pros: I love the look of the toothbrush and that an app is available for brushing tips and tricks. I like that the toothbrush is very quiet and comes with a modern, chic traveling case. I do like the battery life as well. I have yet to need to charge my toothbrush after 3 weeks of use.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, July 19, 2021
Hi Verbeans1,
Thank you so much for leaving a review for us on here. We are happy to hear your positive feedback on your Sonicare toothbrush, but we are sorry to hear that you have also been experiencing some difficulties with your model.
First we have duly noted your feedback regarding the colour of the bristles, we appreciate that you communicate this back to us! Furthermore, the brush head should of course not be falling off during use, or unintentionally ever! We would like to look into this further, so please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you so much for leaving a review for us on here. We are happy to hear your positive feedback on your Sonicare toothbrush, but we are sorry to hear that you have also been experiencing some difficulties with your model.
First we have duly noted your feedback regarding the colour of the bristles, we appreciate that you communicate this back to us! Furthermore, the brush head should of course not be falling off during use, or unintentionally ever! We would like to look into this further, so please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Works great and I love the case!
on June 14, 2021
Posted by: Katelyn4978
Gender:Female
[This review was collected as part of a promotion.] The first time I used this toothbrush, I noticed my teeth felt much cleaner and smoother than when I used my previous electric toothbrush. I love how easy it is to change the brush strength/speed and I like the sleek stylish design as well. It has continued to work well for me and I won’t go back to any other toothbrush! I also really like that it comes with a travel case with magnetic closure (and travel charger cord!). I used it for the first time on vacation last week and it worked great to keep my toothbrush clean and charged away from home. Bonus! I did receive this toothbrush as compensation for being part of a product test.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
very good power toothbrush with disadvantages
on July 4, 2021
Posted by: biker205
Gender:Male
The basic power brush is excellent but I have 3 issues with it. On the power brush the location of the intensity setting button makes it easy to accidentally change the setting. I found the app confusing and not very useful, but I haven't tried the latest release yet. The most serious complaint is that two people can't use the brush with the app.
Response from philips.comBy Consumer care, July 5, 2021
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about you having issue with your Sonicare. We can imagine this must be quite frustrating. We would like to see how we can be of assistance to you. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about you having issue with your Sonicare. We can imagine this must be quite frustrating. We would like to see how we can be of assistance to you. Please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
The best electric toothbrush so far.
on August 3, 2022
Posted by: Jan517
Gender:Female
I have this toothbrush for several months now and I am really pleased with it. Other than this is the a super cute color and way smaller and portable than the other models, this toothbrush cleans my teeth way better than other toothbrushes that I’ve tried. It’s by far my favorite model not just because of its efficiency but also because of its smaller size and the accessories that comes with it. This color is so cute and chic and I just love it. It’s the best toothbrush whether for use at home or traveling. It’s a little bit pricey but for a top of the line performance and great quality, I think it’s all worth it!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ntr113
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The sensors that tell how hard and how fast you're brushing are great. The head has a lot of coverage and is easier to clean, and the app is helpful. The case and charger are sleek and streamlined, and top of the charger separates to allow you to clean it more easily.
I would recommend this to a friend!
Written by a customer while visiting philips.com