Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
286
4 Stars
87
3 Stars
25
2 Stars
10
1 Star
12
92%of customers recommend this product.
(
357 out of
389)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Customer Rating
5
Decide to splurge and it has been well worth it!
on October 5, 2023
Posted by: SmileComplete
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I and the other members of my family have been using Phillips SonicCare Power Toothbrushes for more years than I can remember. I finally decided to go for this high end model and have no regrets. The app lets you change all the settings, guides you through brushing routines and advises how to improve the way you brush. In just the first week of use I saw brighter whiter teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: TatSL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used Philips electric toothbrushes for many years and must say that the Prestige 9900 HX9990/12 with SenseIQ is by far the best. The brush is light and the brush heads are very comfortable. The App really helps in making sure I brush correctly and give recommendations daily. It's really the best electric toothbrush
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Nina 2
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This tooth brush is awesome! I feel like I went to the dentist for a cleaning everyday. I don’t really use the app anymore. But it does help me see what I have missed while brushing. I recommend it!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Customer001
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product has added a touch of luxury to my daily routine, and my teeth have never felt cleaner! The USB-C charging capability is so convenient! Love this toothbrush!!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Love love love
on February 9, 2024
Posted by: Agingtarantula
Gender:Male
[This review was collected as part of a promotion.] Love it, it’s amazing the best electric toothbrush ever. It is a pricey investment but knowing it works.the app is so useful it’s one of the very few apps that you could say actually help with life always will purchase and will recommend to EVERYONE
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rickyj
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love everything about it. My favorite toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Xakattak
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It failed one week before the warranty expired. Fortunately Philips replaced it immediately. However, the new brush does not pair with the app. But as fair as the product goes, it’s a great brush. My teeth have never been cleaner.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
not as good as expected
on April 7, 2022
Posted by: rudyhg
Gender:Male
[This review was collected as part of a promotion.] I find it difficult to brush and get the system to recognize the correct brushing time. Therefore it asks me to "rebrush" areas that don't require. I find myself changing hand and positioning my body in awkward position just to get the system to recognize that I am brushing. Consequently I have given up and brush without using the app. Should have kept to the non-wifi appliance.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 11, 2022
Hi. Thank you for taking the time to write a review for us. Even though it's difficult to hear the not-as-good-as-expected part of your feedback, we appreciate your sharing your experience, so we can keep improving our app.
We highly recommend that you make sure that both your toothbrush and app are updated to their most recent firmware version in order to avoid syncing issues and incorrect data saving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
We highly recommend that you make sure that both your toothbrush and app are updated to their most recent firmware version in order to avoid syncing issues and incorrect data saving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com