Customer reviews from danby.com
Danby - DDR050BJWDB 50 Pint Dehumidifier - White
Average customer rating
4.2
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
50
4 Stars
27
3 Stars
6
2 Stars
4
1 Star
5
87%of customers recommend this product.
(
41 out of
47)
Customer Reviews for Danby - DDR050BJWDB 50 Pint Dehumidifier - White
Customer Rating
5
Impressed with Danby dehumidifiers
on June 21, 2025
Posted by: Mom2
from Minnesota
I just bought this today. So I'm basing this on our church's Danby dehumidifiers that have been working since 2021. That's why I went with Danby.
Written by a customer while visiting danby.com
Customer Rating
1
Not even 2 years and is not working anymore. No more water collection even the compressor is heard as it’s running
on June 24, 2025
Posted by: Beauharnois user
from Beauharnois, QC
No more water collection after 1 years of usage.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, August 22, 2025
Hello,
I’m sorry to hear about the issues you're experiencing. Sometimes, the water collection can be affected by humidity levels or placement. We recommend checking these areas and contacting our consumer service team at consumerservice@danby.com for further assistance. We can help provide a solution to address your concerns.
Regards,
Earl
I’m sorry to hear about the issues you're experiencing. Sometimes, the water collection can be affected by humidity levels or placement. We recommend checking these areas and contacting our consumer service team at consumerservice@danby.com for further assistance. We can help provide a solution to address your concerns.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Hoping for no-hassle warranty replacement of failed unit.
on June 24, 2025
Posted by: jmaclean62
from Champaign, IL
Dehumidifier worked OK, but then failed - coils freezing up. It is still within the warranty period, so hopefully it will be repaired or replaced promptly.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, August 22, 2025
Hello jmaclean62,
We’re sorry to hear about the issue you're experiencing. Coil freezing can sometimes happen if the unit is not positioned properly or if humidity levels are very high. We recommend checking the placement and ensuring the air intake and exhaust are clear. Please contact our consumer service team at consumerservice@danby.com for further assistance. We can help provide a solution.
Regards,
Earl
We’re sorry to hear about the issue you're experiencing. Coil freezing can sometimes happen if the unit is not positioned properly or if humidity levels are very high. We recommend checking the placement and ensuring the air intake and exhaust are clear. Please contact our consumer service team at consumerservice@danby.com for further assistance. We can help provide a solution.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
3
Great dehumidifier but stopped working after 1 year
on June 26, 2025
Posted by: kos25
from Quebec city
My dehumidifier worked great for 1 year. I like its capacity to keep my basement dry, and the timer is very useful. But suddenly the appliance stopped absorbing any humidity: after 24h the bucket remained empty. I tried to contact the support through their online form. After a first acknowledgement from their part, i'm still waiting 2 weeks later.
I would recommend this to a friend!
Response from danby.comBy Earl, customer service, August 21, 2025
Hello Kos25,
We apologize for the inconvenience you've experienced. Sometimes, issues like this can be caused by a clogged filter, a full water bucket, or a minor setting adjustment. We recommend checking these areas and contacting our consumer service team at consumerservice@danby.com for further assistance. We can help provide a solution to get your dehumidifier working properly again.
Regards,
Earl
We apologize for the inconvenience you've experienced. Sometimes, issues like this can be caused by a clogged filter, a full water bucket, or a minor setting adjustment. We recommend checking these areas and contacting our consumer service team at consumerservice@danby.com for further assistance. We can help provide a solution to get your dehumidifier working properly again.
Regards,
Earl
Written by a customer while visiting danby.com