Customer reviews from danby.com
Danby - DDR050BJWDB 50 Pint Dehumidifier - White
Average customer rating
4.2
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
50
4 Stars
27
3 Stars
6
2 Stars
4
1 Star
5
87%of customers recommend this product.
(
41 out of
47)
Customer Reviews for Danby - DDR050BJWDB 50 Pint Dehumidifier - White
Customer Rating
1
Horrible at dehumidifying
on May 20, 2022
Posted by: donotbuyit
from New York
This ran at full speed for ~12 hours a day. Over the last 2 weeks of being on, it's not been able to draw out much water and yet continued run a full dehumidification every day. Over the last 2 weeks, it hasn't even been able to fill the bucket more than 2x altogether. Bought a different brand and it drew out more water in comparison within the first 3 hours. Humidify level in my basement has been able to drop significantly compared to the Danby being on for 2 weeks. They are both using the same amount of energy .. so, I don't know what gives.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, May 25, 2022
Hi,
We regret to hear that you leave us a one-star rating. We're sorry to hear you've been having issues with your Danby 50 Pint Dehumidifier. If you would like to discuss this further, please reach out to our customer service team, and we'd be happy to look into this for you. Contact us at consumerservice@danby.com or fill in your information at https://www.danby.com/support/.
Sincerely,
Earl
We regret to hear that you leave us a one-star rating. We're sorry to hear you've been having issues with your Danby 50 Pint Dehumidifier. If you would like to discuss this further, please reach out to our customer service team, and we'd be happy to look into this for you. Contact us at consumerservice@danby.com or fill in your information at https://www.danby.com/support/.
Sincerely,
Earl
Written by a customer while visiting danby.com
Customer Rating
2
The Owners Manual
on December 21, 2021
Posted by: iac2sail
from Lititz, PA
The Owners Manual for this product is a disaster. It does not identify the parts shipped with the unit or how to use them. I have included photos of two examples. Additionally, these two parts are not listed in the online comprehensive listing of parts available for this dehumidifier. In addition it does not identify where the attachment is located for storage of the power cord.
Response from danby.comBy Earl, Customer Service, December 29, 2021
Hi,
We apologize for this experience. The larger hose is the direct drain hose, while the thinner is the pump drain hose. You can use the pump drain hose in the pump drain port while the direct drain hose fits in the connector to avoid problems. You may check our Youtube page at https://youtu.be/QrPsOwD_Ilc on How-To: Dehumidifier Unboxing and Install. Don't hesitate to contact our consumer support team at consumerservice@danby.com or fill in your information https://www.danby.com/support/. if you need more help.
Thanks,
Earl
We apologize for this experience. The larger hose is the direct drain hose, while the thinner is the pump drain hose. You can use the pump drain hose in the pump drain port while the direct drain hose fits in the connector to avoid problems. You may check our Youtube page at https://youtu.be/QrPsOwD_Ilc on How-To: Dehumidifier Unboxing and Install. Don't hesitate to contact our consumer support team at consumerservice@danby.com or fill in your information https://www.danby.com/support/. if you need more help.
Thanks,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
Warranty process is horrible. Sent 2 reman units both didn’t work!
on June 4, 2022
Posted by: Reman Does not work
from Hudson, Ohio
Don’t buy because of 2 yr warranty. It failed after 18 months and jumped through several frustrating hoops only to get a remanufacture unit that didn’t work. TWICE! So now I have 3 units that don’t work and have to dispose of.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, June 9, 2022
Hi,
Thank you for taking the time to write a review. We regret to hear that your experience with your Dehumidifier was less than expected. Danby strives to provide excellent service to our customers, and we would like to review this particular instance as we can only improve when we know we have fallen down. Please send an email to consumerservice@danby.com with your contact information and existing case number in the notes however we would ask that you put ATTN MAGGIE in the subject line so that she can look into this personally.
Sincerely
Earl
Thank you for taking the time to write a review. We regret to hear that your experience with your Dehumidifier was less than expected. Danby strives to provide excellent service to our customers, and we would like to review this particular instance as we can only improve when we know we have fallen down. Please send an email to consumerservice@danby.com with your contact information and existing case number in the notes however we would ask that you put ATTN MAGGIE in the subject line so that she can look into this personally.
Sincerely
Earl
Written by a customer while visiting danby.com
Customer Rating
2
Product Failure
on June 15, 2022
Posted by: MR Barnett
from Michigan
Unit started icing up 2days after warranty expiation. My last unit lasted 4 years.
No, I would not recommend this to a friend.
Response from danby.comBy Earl, Customer Service, June 27, 2022
Hi Mr Barnett,
We are sorry to hear that you are not satisfied with your Danby product. There are several reasons why your Danby 50 Pint dehumidifier is experiencing this problem. Please make sure the unit is not connected to an extension cord. It must be plugged into a wall outlet. Ensure the filter is clean; dirty filters impede airflow and can lead to frost issues. Finally, give your unit a hard reboot. Unplug it and plug it back in after 15 to 20 minutes. This will allow the unit to return to factory settings. If you still have the same problem after performing the hard restart. Contact our consumer support team at consumerservice@danby.com or fill out your information at https://www.danby.com/support/.
Thank you,
Earl
We are sorry to hear that you are not satisfied with your Danby product. There are several reasons why your Danby 50 Pint dehumidifier is experiencing this problem. Please make sure the unit is not connected to an extension cord. It must be plugged into a wall outlet. Ensure the filter is clean; dirty filters impede airflow and can lead to frost issues. Finally, give your unit a hard reboot. Unplug it and plug it back in after 15 to 20 minutes. This will allow the unit to return to factory settings. If you still have the same problem after performing the hard restart. Contact our consumer support team at consumerservice@danby.com or fill out your information at https://www.danby.com/support/.
Thank you,
Earl
Written by a customer while visiting danby.com
Customer Rating
4
The dehumidifier worked great for about 11 months
on May 26, 2023
Posted by: dan44
The dehumidifier worked great for about 11 months, The compressor quit working and the entire unit was replaced under warranty.
Written by a customer while visiting danby.com
Customer Rating
5
Danny Deumidifier
on May 27, 2023
Posted by: New to Danby
I purchased this product to replace a Frigidaire dehumidifier that stopped collecting water. Easy set up. So far-so good.
I would recommend this to a friend!
Written by a customer while visiting danby.com
Customer Rating
4
Dehumidifier
on May 30, 2023
Posted by: LAN44
My basement is back to normal humidity and is worry free with the hose connection.
Written by a customer while visiting danby.com
Customer Rating
5
Great product (dehumidifier)
on June 1, 2023
Posted by: Old Guy
Everything looks good. First day of use. Product seems to be of higher quality than previously owned dehumidifiers.
I would recommend this to a friend!
Written by a customer while visiting danby.com