Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,620 Reviews)
Rating breakdown 1,620 reviews
5 Stars
1,119
4 Stars
268
3 Stars
86
2 Stars
43
1 Star
104
89%of customers recommend this product.
(
607 out of
680)
Customer Reviews for HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Posted by: Anthony_TX
from Houston, TX
Verified Purchase:Yes
I've had this new tower for about a week now and oh my goodness, I love it. The design is sleek, which is what I was looking for. It loads fast, runs everything I need (Adobe programs) in no time. It also has a lot of ports for any peripheral equipment you will be using. One week in and I love it. I will definitely recommend it for anyone who needs a new tower.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: sjsjr
from Central Ohio
Verified Purchase:Yes
I received this as a gift about a week ago. Problems: on/off button difficult to use. Vertical DVD/CD Drive difficult to insert media. Computer shuts off while using. Computer freezes up while using - has to be restarted. Does not always find devices on network (LAN).
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Alexis, HP Care, December 9, 2020
Hello,
Thank you very much for your review, and sorry to hear that there seem to be multiple concerns with your computer. We are always grateful for any feedback received regarding our products and user experience and can assure you that reviews like yours allow us to adjust our future product designs to better serve the needs of our customers.
Regarding the issues you've encountered, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose any icon that applies to the problems you're having.
Alternatively, please get in touch with us for assistance via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Thank you very much for your review, and sorry to hear that there seem to be multiple concerns with your computer. We are always grateful for any feedback received regarding our products and user experience and can assure you that reviews like yours allow us to adjust our future product designs to better serve the needs of our customers.
Regarding the issues you've encountered, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose any icon that applies to the problems you're having.
Alternatively, please get in touch with us for assistance via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: MH88
from Pennsylvania
Verified Purchase:Yes
Computer is fast but freezes when using and when sitting idol. That makes it a lot slower when you have to restart it 4 times a day.
No, I would not recommend this to a friend.
Performance
2
Written by a customer while visiting hp.com
Posted by: Anonymous
from Las Vegas, NV
Verified Purchase:Yes
It's much faster than my laptops and with my old 27" Samsung display is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Nebraska
Verified Purchase:Yes
I'm not a geek, but it has the speed and memory I need to stream, surf, Skype, download and word process. I like the compact size, as I keep it under my coffee table.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
This is my third HP product, Unfortunately it started having problems almost immediately and after having the unit for only a month I have to part with it so it can be sent in for service over the next 3-4 weeks. I find it interesting that it's like pulling teeth trying to secure a phone number to call for tech support when you're computer is inoperative to begin with which makes going online difficult
Written by a customer while visiting hp.com
Posted by: Bryn K
from Kailua, HI
Verified Purchase:Yes
So far so good. No problems. Installation was easy and the SSD is really fast when loading new software. I like it!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: W Davis
from penna
Verified Purchase:Yes
hp emblem falling off flimsey dvd drive being forced to use app i dont want (cloud) not the quality of other hp items i own .
No, I would not recommend this to a friend.
Features
1
Performance
3
Written by a customer while visiting hp.com